Charli Leslie
Traralgon,VIC
Summary
Enthusiastic individual experienced in customer service with exceptional communication skills and fast learning abilities. Dedicated employee, known for punctuality and organisation. Always excited to be apart of a team helping others where possible whilst working hard in another area.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Civil Construction
Ace Earth Moving
Traralgon, VIC
05.2021 - Current
- Communicated with employees to demonstrate high standards and mitigate issues.
- Viewed and checked job equipment to determine maintenance requirements every morning.
- Complied with federal and company regulations to maintain high level of job site safety.
- Increased productivity by improving employee morale and cross-functional communications.
- Reported project progress, site problems and labor status to supervisors.
Hospitality Worker
The Butter Factory
Traralgon, VIC
02.2021 - Current
- Welcomed all customers to property and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Supported guests by promptly handling conflicts, requests and concerns.
- Served guests food and beverages, including alcohol service for guests over 21.
- Minimised risks to guests by strictly following sanitising procedures for different areas.
- Answered questions for guests and helped arrange special services such as dinner reservations.
- Provided highest quality customer service standards by anticipating customer needs.
- Quickly and courteously resolved all guest problems and complaints.
- Demonstrated excellent knowledge of reservations processes and time management during peak periods.
- Worked with clients to coordinate details of special functions to ensure events ran smoothly.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Referred guests to recommended local attractions and restaurants.
- Recorded guest payments, verifying identification and credit card information to prevent fraud.
- Supervised staff and assigned duties for complete coverage.
Hospitality Worker
Bows Ice Creamery
Traralgon, VIC
07.2016 - 12.2020
- Welcomed all customers to property and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Supported guests by promptly handling conflicts, requests and concerns.
- Served guests food and beverages, including alcohol service for guests over 21.
- Minimised risks to guests by strictly following sanitising procedures for different areas.
- Answered questions for guests and helped arrange special services such as dinner reservations.
- Prepared entrees, side dishes and desserts for guests during busy periods.
- Provided highest quality customer service standards by anticipating customer needs.
- Quickly and courteously resolved all guest problems and complaints.
- Referred guests to recommended local attractions and restaurants.
- Supervised staff and assigned duties for complete coverage.
- Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
- Cultivated new business through up-selling and expanding current accounts.
- Provided personable service to improve customer service ratings.
- Developed more proficient system to increase hotel and condominium loyalty.
Hospitality Worker
Traralgon Vine Yard
Traralgon, VIC
05.2019 - 09.2019
- Welcomed all customers to property and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Served guests food and beverages, including alcohol service for guests over 21.
- Minimized risks to guests by strictly following sanitising procedures for different areas.
- Prepared entrees, side dishes and desserts for guests during busy periods.
- Provided highest quality customer service standards by anticipating customer needs.
- Worked with clients to coordinate details of special functions to ensure events ran smoothly.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
Education
High School Diploma -
Lavalla Catholic Collage
Traralgon, VIC11.2020
Skills
- Housekeeping
- Supply restocking
- Health code compliance
- Safe alcohol service
- Food preparation
- Event planning
- Guest relations
- Coordinating events
- Communicating with clients
- Negotiation
- Conflict mediation
- Supplies ordering
- Multi-tasker
- Providing customer support
- Valid Victorian driver's license
- Variable message sign assembly knowledge
- ATSSA Traffic Control Technician certified
- Traffic safety expert
- Manual on Uniform Traffic Control Devices expert
- Safety measures
- Relaying critical information
- Exemplary verbal communications
- High stress tolerance
Certification
- CPR/First Aid/AED
- Certificate III Civil Construction
- Certificate III Sport & Recreation
Timeline
Civil Construction
Ace Earth Moving
05.2021 - Current
Hospitality Worker
The Butter Factory
02.2021 - Current
Hospitality Worker
Traralgon Vine Yard
05.2019 - 09.2019
Hospitality Worker
Bows Ice Creamery
07.2016 - 12.2020
High School Diploma -
Lavalla Catholic Collage