Charli Precians
Ipswich,QLD
Summary
Proactive Shift Manager with extensive experience in training, mentoring, and supervising team members. Demonstrates strong problem-solving skills, effective task delegation, and excellent customer service. Committed to fostering a positive work environment and maintaining quality compliance with company standards.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Crew Coach
McDonald's
01.2023 - 02.2024
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
- Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
Crew Member
McDonald's
05.2021 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Nursing - Nursing
University of Southern Queensland
Ipswich11.2026
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Punctual and Reliable
- Energetic and Enthusiastic
Timeline
Shift Manager
McDonald's
02.2024 - Current
Crew Coach
McDonald's
01.2023 - 02.2024
Crew Member
McDonald's
05.2021 - 01.2023
Bachelor of Nursing - Nursing
University of Southern Queensland
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