Charli Sayers
Oakville,Australia
Summary
Corporate professional with exceptional communication and organisational skills. Results-oriented achiever with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Eager to contribute to team success and further develop professional skills. Possesses a comprehensive understanding of administrative and customer service tasks, delivering reliable assistance and improving team efficiency.
Overview
7
7
years of professional experience
Work History
Support Officer
Revenue NSW
03.2023 - Current
- Completing Compliance Checks – Quality Assurance (QA)
- Assisting peers on the Support Queue and with upskilling
- Reviewing Knowledge Management System (KMS) content
- Processing Requests for Review
Assistant Project Officer
State Insurance Regulatory Authority (SIRA)
01.2025 - 02.2025
- Providing project and operational support, including monitoring and reporting on project plans, milestones and deliverables, to ensure time, cost and quality indicators are in line with approved project plans
- Updating and collating documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with agreed project management methodology
- Undertaking basic research and analysis in assigned project areas and contributing to the preparation of project briefs to support informed decision making and planning
- Assisting the project team to complete tasks and implementing project plans to ensure agreed outcomes are achieved
- Communicating with relevant stakeholders to provide updates regarding project status and implementation issues
- Providing a range of secretariat and administrative services, including coordinating committee meetings and preparing papers to support project management delivery
Administrative Officer
Revenue NSW
07.2021 - 03.2023
- Efficient processing of Requests for Review from the NSW general public
- Wide range of knowledge processing reviews for parking offences, police-issued traffic offences, speeding & red-light offences, animal offences, and building & development offences
- Accurate & detailed written documentation
- Adherence to current legislation, policies & procedures at all times
- Strict maintenance of customer confidentiality
- High level capability to work autonomously from home
- Exceptional ability to meet KPI’s
Customer Service Representative
Service NSW
01.2019 - 01.2021
- Circle of Service Ambassador
- Outstanding face-to-face customer service ability behind the counter
- Efficient navigation of DRIVES and GLS systems
- Processing of high-risk documents in accordance with privacy and confidentiality laws
- Diverse knowledge of a range of transactions including Roads & Maritime, Births Deaths & Marriages, Fair Trading, Transport for NSW, Liquor & Gaming NSW, Revenue NSW, and Guardian & SafeWork NSW
- Strict adherence to policies & procedures
- Exceptional verbal and written communication with attention to detail
- Strong ability to work as part of a collaborative team
Digital Service Representative
Service NSW
01.2018 - 01.2019
- Completed my Customer Service Traineeship as part of the role
- Greeted a diverse range of customers as they entered the service centre
- High-level interpersonal skills and communication to encourage customers to think digitally (20% of transactions were expected to be converted digitally)
- Assisted and guided customers through online transactions to allow time for complex transactions at the counter
- Effective assessment skills to determine paperwork required for counter transactions
- Well-developed negotiation ability with a calm and patient approach
- Outgoing, positive attitude and approach to all clients and tasks
- Attention to detail and innovative ability to problem-solve
Education
Diploma - Project Management
TAFE Digital
01-2021
Diploma - Business
TAFE Digital
01-2020
Traineeship - Customer Service
Hunter Valley Training Company
01-2019
Skills
- Detail-oriented
- Critical thinking
- Teamwork and collaboration
- Support services
- Document, correspondence and records management
- Schedule coordination
- Problem-solving
- Verbal and written communication
- Customer service expertise
- Quality assurance
- Project management
- Meeting coordination
- Problem-solving
- Multitasking
Timeline
Assistant Project Officer
State Insurance Regulatory Authority (SIRA)
01.2025 - 02.2025
Support Officer
Revenue NSW
03.2023 - Current
Administrative Officer
Revenue NSW
07.2021 - 03.2023
Customer Service Representative
Service NSW
01.2019 - 01.2021
Digital Service Representative
Service NSW
01.2018 - 01.2019
Diploma - Project Management
TAFE Digital
Diploma - Business
TAFE Digital
Traineeship - Customer Service
Hunter Valley Training Company
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