Summary
Overview
Work History
Education
Skills
Timeline
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Charli Scambiatterra

Summary

Accomplished Assistant Manager at Woolworths Supermarket, adept in staff management and retail operations management. Excelled in elevating customer satisfaction and fostering team leadership, significantly contributing to business growth. Skilled in money handling and staff training, I have a proven track record of mentoring teams towards achieving excellence in service and productivity.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Woolworths Supermarket
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Casual Barista and Waitress

Vermont General Store
01.2023 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Customer Service Team Member

Woolworths Supermarket
04.2020 - 05.2023
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.

Education

Bachelor of Business And Digital Technology - Marketing Management And Research

Swinburne University of Technology
Melbourne, VIC
09.2025

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Staff Management
  • Employee Scheduling
  • Retail Operations Management
  • Team Leadership

Timeline

Assistant Manager

Woolworths Supermarket
05.2023 - Current

Casual Barista and Waitress

Vermont General Store
01.2023 - 04.2024

Customer Service Team Member

Woolworths Supermarket
04.2020 - 05.2023

Bachelor of Business And Digital Technology - Marketing Management And Research

Swinburne University of Technology

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Charli Scambiatterra