Summary
Overview
Work History
Education
Skills
Timeline
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Charli Verbakel

Mornington,VIC

Summary

Driven by a sales-focused approach, I utilise my problem-solving skills, time management skills, and food safety compliance knowledge at Woolworths to enhance team efficiency and customer loyalty. My ability to multitask and communicate effectively led to increased bakery sales and improved workplace morale, showcasing my supervisory experience and commitment to providing fresh goods to the community and working as a team.

Overview

6
6
years of professional experience

Work History

Bakery Assistant Manager

Woolworths
10.2023 - Current
  • Provided comprehensive training for new employees, ensuring they became proficient in bakery procedures and safety standards.
  • Increased employee morale through effective communication channels resulting in a more cohesive team environment.
  • Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
  • Motivated team members through regular recognition programs, and ongoing coaching to foster a positive workplace culture.
  • Ensured timely completion of all bakery tasks by delegating responsibilities effectively among staff members based on individual strengths and areas of expertise.
  • Enhanced bakery sales by implementing creative marketing strategies and promotional events.
  • Improved customer loyalty by promptly addressing and resolving complaints, leading to an increase in repeat business.
  • Maintained cleanliness and hygiene in bakery premises.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Bakery Team Member

Woolworths
10.2021 - 10.2023
  • Maintained a clean and organized work environment, ensuring compliance with food safety standards.
  • Bolstered workplace morale by fostering a positive team dynamic among fellow staff members within the bakery department.
  • Supported increased customer loyalty through friendly interactions and personalised service experiences.
  • Improved overall customer experience by quickly addressing concerns or complaints related to baked goods or services provided.
  • Demonstrated excellent time management skills, consistently meeting production deadlines and order fulfillments.
  • Trained new team members on proper baking techniques, equipment usage, and safety procedures.
  • Collaborated with team members to streamline bakery operations, improving overall efficiency and productivity.
  • Provided expert recommendations to customers seeking advice on bakery items for special events or dietary needs.

Customer Service Cashier

Woolworths
10.2018 - 09.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

Bachelor Of Early Childhood And Primary Education -

Monash University
Frankston, VIC

Mornington Secondary College
Mornington, VIC
2021

Skills

  • Multitasking
  • Communication
  • Problem solving
  • Decision-making capabilities
  • Food Safety Compliance
  • Food management experience
  • Supervisory Experience
  • Food presentation
  • Expiration Monitoring

Timeline

Bakery Assistant Manager

Woolworths
10.2023 - Current

Bakery Team Member

Woolworths
10.2021 - 10.2023

Customer Service Cashier

Woolworths
10.2018 - 09.2021

Bachelor Of Early Childhood And Primary Education -

Monash University

Mornington Secondary College

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Charli Verbakel