Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CHARLI WOLENS

Alexandra Headland,QLD

Summary

Highly motivated customer service professional with 2+ years of experience, optimising guest experiences and resolving service issues. Determined to expand skills in a new position. I am friendly and enthusiastic towards customers as well as providing them with excellent customer service. In my ongoing role at El Camino, Maroochydore, I have received many personalised Google reviews related to my high quality customer service. Talent for remaining professional, calm and efficient under all circumstances whilst staying customer oriented. Am a reliable and trustworthy team worker with strong communication skills between other employees. I am confident that I would be beneficial to your team and would majorly contribute to creating a positive environment for both customers and other employees.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Owner

Lashed At Studio 21
01.2023 - Current
  • Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
  • Kept track of customer services and preferences for future reference.
  • Networked with local contacts to optimise business opportunities for eyelash business.
  • Self-marketed and promoted services online to obtain new clients and retain prior clients.
  • Kept work areas, tools and equipment properly sanitised to reduce risk of cross-contamination.
  • Improved client experiences by creating relaxing, comfortable salon environment.
  • Booked patient appointments in system using Fresha.

Supervisor

El Camino
03.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Welcomed each customer warmly, informed guests of the daily special and directed them to a table.
  • Followed section waitressing protocols to optimise guests' dining experiences.
  • Memorised menu options and provided recommendations that appealed to the customers' interest.
  • Mixed and served both alcoholic and non-alcoholic drinks for customers by following standard bar recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Consistently met up-sell goals on drink and meal packages valued at $89 per person across various tables.
  • Accurately processed customer orders into POS systems, handled payments and cash management.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

FOH Team Member

Oaks Sunshine Coast Oasis Resort
10.2022 - 03.2023
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Worked with managers to report and resolve customer issues or concerns.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Operated cash register and Point of Sale (POS) system for transactions and kept track of bar tabs.
  • Managed bar area, cocktail design and handled inventory, regulation compliance and customer relationships.

Bakers Assistant

Crust Bakery
04.2019 - 02.2020
  • Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
  • Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
  • Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
  • Barista training and experience of 4 months.
  • Trained and trusted in closing and opening all stores across the Sunshine Coast region.

Acrobatics Dance Teaching Assistant

SJC Dance Company
04.2018 - 09.2018
  • Coached dance students in acrobatics, aged 4 to 14.
  • Assisted students with basic acrobatic skills and flips.
  • Choreographed acrobatic dances that were performed at eisteddfods.
  • Choreographed acrobatic dances that were performed at eisteddfods.
  • Completed a certificate in acrobatics dance coaching.
  • Supervised young children, whilst creating a fun yet safe environment for children to learn.
  • Worked one-on-one with students to master specific dance steps.

Counter Server

Mcdonalds
11.2016 - 10.2017
  • Maintained complete knowledge of available menu, including daily specials.
  • Met up-sell goals for desserts, drinks and special menu items on a consistent basis.
  • Operated drive through services including taking orders, handling payments and food delivery in a prompt but friendly manner.
  • Mastered POS systems, processed customer orders and handled payments accurately.
  • Addressed customer complaints and resolved issues to promote satisfaction.
  • Established and maintained a positive work environment.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Education

Queensland Certificate of Education (QCE)

Nambour State College
Nambour QLD
11.2018

Skills

  • Staff Management
  • Guest Satisfaction
  • Strategic Planning
  • Conflict Resolution Techniques
  • Customer Engagement
  • POS Inventory System Operation
  • High-Volume Environments
  • Wine and Liquor Service

Certification

  • Certificate in Eyelash Extensions, Infill and Removal
  • Certificate in Acrobatics Coaching
  • Certificate I in Financial Services
  • Allergens Training certified
  • RSA certified

References

Miss Alison Chant 

Occupation: Previous, Venue Manager, El Camino Maroochydore 

Relationship: Previous Manager 

0498 002 227


Mr. Isaac Stevens 

Occupation: Previous, Assistant Venue Manager, El Camino Maroochydore 

Relationship: Previous Manager 

0499 076 099

Timeline

Business Owner

Lashed At Studio 21
01.2023 - Current

FOH Team Member

Oaks Sunshine Coast Oasis Resort
10.2022 - 03.2023

Supervisor

El Camino
03.2022 - Current

Bakers Assistant

Crust Bakery
04.2019 - 02.2020

Acrobatics Dance Teaching Assistant

SJC Dance Company
04.2018 - 09.2018

Counter Server

Mcdonalds
11.2016 - 10.2017

Queensland Certificate of Education (QCE)

Nambour State College

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CHARLI WOLENS