Charlie Abbey
Summer Hill,Australia
Summary
Offering exceptional interpersonal abilities and commitment to creating welcoming environments, ready to thrive in customer-focused roles. Brings quick learning ability and aptitude for understanding customer needs, along with strong communication and multitasking skills. Ready to use and develop customer service and problem-solving abilities in any role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Betty's Burgers
03.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Child Care Worker (Volunteering)
Kids@Weldon
01.2021 - 12.2023
- Cleaning up after the children and packing away toys
- Teaching important behavioural standards
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Data Entry
NSW Minerals Council
07.2022 - 06.2023
- Entering company invoices into the MYOB accounting system.
- Cross checking for errors or inaccuracies.
- Completed accurate and timely data entry.
- Ensured accurate recordkeeping with diligent data entry and document management tasks.
- Identified data entry errors and reported to necessary departments.
- Handled administrative and data entry work for staff.
Education
Bachelor of Engineering - Space Engineering
The University of Sydney
Sydney, NSW12-2028
Skills
- Collaborative Teamwork
- Effective Communication
- Effective Under Pressure
- Proficient Computer Skills
- Adaptable Learner
- Team Leadership
- Patience and empathy
- Cleanliness
- Handling complaints
Certification
Responsible Service of Alcohol
- SITHFAB021
Working With Children Check
- WWC3025506E
Timeline
Front of House Staff Member
Betty's Burgers
03.2023 - Current
Data Entry
NSW Minerals Council
07.2022 - 06.2023
Child Care Worker (Volunteering)
Kids@Weldon
01.2021 - 12.2023
Bachelor of Engineering - Space Engineering
The University of Sydney
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