Charlie Arnold
Sydney,NSW
Summary
My name is Charlie, I am 23 years old and I am currently in Australia from England on my working holiday visa. I am a friendly and motivated individual. I have gained hands on experience in Guest Relations and Retail Assistant roles over the past 5 years, here I have developed strong communication skills, the ability to think on my feet, and a passion for providing excellent customer service. I enjoy working with people, solving problems, and creating positive experiences for customers and my team members.
I am adaptable, reliable, and always ready to take on new challenges to push myself to grow into something better in whatever it is I take on.
In my free time I love going to the gym or playing sports to maintain a healthy and active lifestyle, which helps me keep focused and energised at work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Relations Officer
Greene King
Burton-On-Trent
01.2023 - 06.2025
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Ensured that the guest felt comfortable and heard when putting across their complaints.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Trained new staff members on company policies, procedures, and customer service standards.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Worker
Sainsbury's
Burton-On-Trent
11.2019 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Blessed Robert Sutton
Burton-On-TrentSkills
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Guest complaint resolution
- Guest services
- Guest conflict resolution
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Reliability
Accomplishments
- Supervised team of 5 staff members.
- Achieved maximum Customer Satisfaction by dealing with their immediate concerns with accuracy and efficiency.
Certification
- First Aid Training - November 2024 - November 2026
- Drivers License - February 2020 - Present
- RSA
Timeline
Guest Relations Officer
Greene King
01.2023 - 06.2025
Retail Worker
Sainsbury's
11.2019 - 12.2022
Blessed Robert Sutton