Charlie Aylott
Launceston,TAS
Summary
A hardworking and motivated soon-to-be seventeen-year-old striving to achieve goals and accelerate in the hospitality industry. Thriving on delivering a smooth, ten-star experience for customers, understanding and meeting customers' requirements, and, most of all, creating big smiles from satisfaction. Performing in a well-put-together sense and representing my business to its full potential. Eager for new beginnings, and always willing to improve on work quality. Fast to adapt to new environments and standards and a talent to always perform at my best under pressure and in fast and intense environments.
Overview
2
2
years of professional experience
Work History
Restaurant Waitress
The Royal Oak Hotel
Launceston, TAS
04.2025 - Current
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
Customer Service Crew Member
Liv Eat
KingsMeadows, TAS
11.2024 - Current
- Followed up with customers after purchase to ensure satisfaction was met.
- Performed opening and closing shifts as assigned by the management team.
- Went above and beyond to help customers and meet needs, delivering exceptional customer service.
- Prepared specialty coffee drinks such as lattes, cappuccinos, flat whites, hot chocolates, long blacks, and chai lattes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- I underwent night management training and have experience handling money and being responsible for locking up the store.
- Training new employees.
Fast Food Crew Member
McDonalds
KingsMeadows, TAS
11.2023 - 11.2024
- Developing the ability to work efficiently under consistent pressure and time limits.
- Serving customers, preparing meals, and preparing a variety of different drinks.
- Undergoing and completing training in the McCafe
Education
Highschool -
Kings Meadows Highschool
Tasmania12-2024
Skills
- Efficient time management
- Meeting deadlines
- Providing exceptional customer service
- Multitasking
- Employee training
- Food presentation
- Cleaning and sanitizing
- Service quality
- Communication skills
- Table setting
- Order accuracy
- Cash handling
- Sales techniques
Affiliations
- Huge love for looking after my well-being and body by what I consume and physical activity.
- Big music lover.
- Spending quality time with loved ones and my dachshund
Timeline
Restaurant Waitress
The Royal Oak Hotel
04.2025 - Current
Customer Service Crew Member
Liv Eat
11.2024 - Current
Fast Food Crew Member
McDonalds
11.2023 - 11.2024
Highschool -
Kings Meadows Highschool
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