Charlie Bateman
Diamond Creek
Summary
Detail-oriented and empathetic criminology graduate with practical experience in risk assessment, incident management, and customer service. Proven ability to apply critical thinking and effective communication skills in high-pressure environments, including console operations and frontline client interactions. Skilled in client assessment, documentation, and coordinating resources, with a strong commitment to supporting diverse populations through culturally sensitive and trauma-informed approaches. Adept at multitasking, adapting quickly to new technologies, and collaborating within multidisciplinary teams to achieve positive outcomes. Seeking to leverage academic knowledge, customer service experience, and hands-on skills to contribute effectively in any future roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Console Operator
On the Run (OTR)
03.2024 - Current
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency.
- Observed and reported suspicious activities and persons.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Production Worker
KS Textiles
12.2022 - Current
- Collaborated with team members to maintain quality standards and meet production targets.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labelling, reducing instances of customer dissatisfaction due to mismarked items.
Console Operator
Shell Service Station
08.2021 - 02.2024
- Trained new team members on safety protocols and efficient service procedures.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
Education
Bachelor's Degree - Criminology
La Trobe University
Bundoora, VIC06-2025
Skills
- Communication Skills: Strong verbal and written communication skills, with the ability to demonstrate empathy, actively listen, and use calm, assertive language to defuse tense or challenging situations
- Critical Thinking: Demonstrated strong critical thinking skills by assessing real-time risks, responding to incidents with sound judgment, and making quick, informed decisions in accordance with policies and procedures
- Team Collaboration: Collaborated effectively with diverse team members on university group assignments by coordinating tasks, maintaining clear communication, and contributing to a positive team dynamic to ensure timely, high-quality outcomes
- Organisation and Multitasking: Demonstrated strong organisational and multitasking abilities by effectively balancing academic deadlines and collaborative group assignments while working in a fast-paced, high-responsibility role—ensuring tasks were completed accurately, efficiently, and in line with set procedures
- Technical Proficiency and Adaptability: Proficient in Microsoft Word and confident using a range of digital tools and systems Able to quickly adapt to new technologies, with a proven ability to learn and navigate software independently and efficiently in both academic and workplace settings
- Empathy and Cultural Awareness: Demonstrated empathy and respect when engaging with people from diverse cultural, social, and personal backgrounds Able to build rapport, show understanding in sensitive situations, and adapt communication styles to support individuals experiencing complex or challenging circumstances
- Assessment and Evaluation: Completed detailed risk assessment assignments based on real-world scenarios during my criminology studies, applying theoretical knowledge to evaluate client risks and inform appropriate intervention strategies
Certification
- Working with Children's Check
- Green Probationary Licence
- Willing to obtain any required certifications or clearances in order to meet job requirements and ensure compliance.
Timeline
Console Operator
On the Run (OTR)
03.2024 - Current
Production Worker
KS Textiles
12.2022 - Current
Console Operator
Shell Service Station
08.2021 - 02.2024
Bachelor's Degree - Criminology
La Trobe University
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