A dedicated and motivated professional seeking an administrative or management position to leverage my passion for business operations and office administration. Committed to excelling within a dynamic office environment, with the goal of advancing into a management role. Eager to learn, grow, and contribute effectively to a team, while continuously developing my skills and expertise to support organisational success and achieve long-term career growth.
Hi, I’m
CHARLIE BATTIATO
Padstow,NSW
Summary
Overview
125
years of professional experience
Work History
Service Stream
PROJECT COORDINATOR
01.2024 - Current
Job overview
- Assist in the planning, execution, and delivery of projects in accordance with company standards and client requirements.
- Coordinate project activities, resources, and information to ensure timely completion.
- Liaise with clients, stakeholders, and internal teams to facilitate effective communication.
- Monitor project progress, identify potential issues, and escalate risks as necessary.
- Maintain comprehensive project documentation, including schedules, reports, and correspondence.
- Support the project manager in budget tracking, resource allocation, and compliance with safety and quality standards.
- Ensure adherence to company policies and procedures throughout project lifecycle.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Reported regularly to managers on project budget, progress, and technical problems.
ISGM/Tandem Group Tandem Command Centre
FIELD SERVICE MANAGER
02.2016 - 06.2025
Job overview
- Managing the daily flow of interactions from subcontractors to ensure consistent, timely and accurate communications.
- Manage the daily flow of interactions from subcontractors to ensure consistent, timely and accurate communications.
- Engender positive communications with subcontractors in a way that leads to continued supplier engagement with Tandem.
- Provide On the Day (OTD) coordination and achieve optimum response times to all field enquiries.
- Ensure correct SOR application and resolve SOR claim disputes.
- Ensure “service effecting” handoffs are minimized, and processes are followed correctly.
- In consultation, ensure Emergency Mobilization arrangements (EM’s) are conducted in appropriate times.
- Consult effectively with Telstra workflow & Tandem workflow Specialist.
- Assist the RMT’s The Regional Management Teams by developing and implementing work processes & procedures collaboratively, that are timely, accurate, cost effective and efficient.
- Assist the RMT’s to achieve the client’s contract deliverables.
- Communicate effectively with internal and external stakeholders.
- Key Responsibilities
GenusPlus Group
PROJECT OFFICER
06.2021 - 01.2024
Job overview
- Responsible for the contract administration and optimisation of resourcing requirements for projects, and the coordination of daily administrative tasks to ensure they are managed with accuracy and consistency, successfully tracking projects and tasks to completion.
- Consult effectively with Telstra workflow & Genus’s workflow Specialist.
- Assist Field Tech with their daily job, ensure the job was completed in accordance with the process and proper test was run and passed accordingly.
- Allocate projects to contractors.
- Organise appropriate resources for projects.
- Contract Administration for the business, in particular onboarding licensed and accredited contractors.
- Provide as required administrative support to the Genus business.
- Manage the daily flow of interactions from contractors to ensure consistent, timely and accurate communications.
- Ensure positive communications with contractors in a way that leads to continued supplier engagement with Genus.
- Ability to analyse statistical information, proactively identify problems and participate in effective solutions and continuous improvement.
- Increase customer satisfaction with improvements in core service delivery process. Ensure delivery of the client’s operational KPI targets
- Assist Genus with the creation, collation and storing of electronic and hardcopy correspondence and documentation in compliance with company branding, quality, and document control standards.
- Key Responsibilities
NRMA GENERAL INSURANCE & HOME SECURITY
Customer Service Officer
01.2015 - 01.2016
Job overview
- Customer Service and Sales for Home Insurance, Contents Insurance
- Motor Vehicle Insurance, CTP Green slips, Home Security and Alarm
- Systems, back to base monitoring and allocating work to technicians for Home Alarm Systems and CCTV Camera's
- Key Responsibilities
Impact Logistics Australia Pty Ltd
Logistics and Sales Manager
01.1901 - 12.2025
Job overview
- Oversee and coordinate the end-to-end logistics operations, including inventory management, transportation, and distribution to ensure timely and cost-effective delivery of products.
- Develop and implement sales strategies to achieve revenue targets and expand market share.
- Build and maintain strong relationships with clients, suppliers, and partners to facilitate smooth operations and business growth.
- Analyse sales data and market trends to identify opportunities for new business and improve existing processes.
- Lead and motivate a team of logistics coordinators and sales professionals, providing training and performance evaluations.
- Negotiate contracts and pricing with vendors and clients to optimize profitability.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Prepare and present reports on logistics performance, sales metrics, and forecasts to senior management.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
TELSTRA OPERATIONS
Field Service Coordinator
01.2012 - 01.2014
Job overview
- Action & respond to F2DM, Communicator, Workflow Deployment Inbox & Telstra Desktop messaging services.
- Proactively monitor and review the systems throughout the day to ensure that high level enhanced appointments and commitments in jeopardy are proactively managed.
- Proactively identifying SLA work that is unable to be resourced and reschedule appointments/commitments with the customer.
- Assigning Level 5 escalations
- Using appropriate scripting, contacting customers, advising of new appointment/commitment within agreed times
- Actioning all OTD tasks as mentioned below.
- Allocating tasks to suitably skilled Telstra Technicians to ensure the optimum amount of work can be completed with a single truck roll done by Linking tasks.
- Monitoring all reviews.
- Responding to ALL incomplete Tasks
- Contacting all customers to reschedule appointments.
- Offering Interim Services when rescheduling including Diversion/ Interim
- Pips and following scripting.
- Management of 14-day card Calls from beginning to end.
- Retarget any medicals due for Day1 by 12 pm into Day 0.
- Monitor RIMS/skills capability.
- Collaborating with Team Managers in identifying a committed number of tasks per day and preferred locations regularly to capitalize on changes to productivity for each Telstra technician.
- Key Responsibilities
Education
Ashfield Boys High SchoolAshfield, NSW
High School Diploma
University Overview
Ultimo TAFESydney, NSW
Tertiary Education from Blacksmith
University Overview
Skills
- Strong interpersonal and communication skills with proven ability to build relationships across all stakeholder levels to foster engagement and commitment to change
- Strong written and verbal communication skills
- Advanced Microsoft Office Suite
- Excellent team player to achieve common goals
- Adaptable individual and fast learner
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
Languages
Italian
Native or Bilingual
Interests
Golf
Reading
Rugby League
Soccer
Cricket
Hobbies and Interests
Hobbies and Interests
Golf, Reading, Rugby League, Soccer, CricketTimeline
PROJECT COORDINATOR
Service Stream
01.2024 - Current
PROJECT OFFICER
GenusPlus Group
06.2021 - 01.2024
FIELD SERVICE MANAGER
ISGM/Tandem Group Tandem Command Centre
02.2016 - 06.2025
Customer Service Officer
NRMA GENERAL INSURANCE & HOME SECURITY
01.2015 - 01.2016
Field Service Coordinator
TELSTRA OPERATIONS
01.2012 - 01.2014
Ashfield Boys High School
High School Diploma
Ultimo TAFE
Tertiary Education from Blacksmith
Logistics and Sales Manager
Impact Logistics Australia Pty Ltd
01.1901 - 12.2025
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