Summary
Overview
Work History
Education
Skills
Computer Skills
Hobbies and Interests
Timeline
Generic
CHARLIE BATTIATO

CHARLIE BATTIATO

Padstow,Australia

Summary

Dedicated and motivated professional with a strong passion for business operations and office administration, eager to contribute effectively within a dynamic organisational environment. Focused on leveraging skills to enhance operational efficiency and support team success, while committed to continuous learning and professional development. Proven ability to adapt quickly, collaborate effectively, and drive organisational growth through proactive problem-solving and a robust work ethic. A results-oriented mindset ensures delivery of high-quality outcomes that align with organizational goals.

Overview

19
19
years of professional experience

Work History

PROJECT COORDINATOR

Service Stream
01.2024 - Current
  • Assist in the planning, execution, and delivery of projects in accordance with company standards and client requirements.
  • Coordinate project activities, resources, and information to ensure timely completion.
  • Liaise with clients, stakeholders, and internal teams to facilitate effective communication.
  • Monitor project progress, identify potential issues, and escalate risks as necessary.
  • Maintain comprehensive project documentation, including schedules, reports, and correspondence.
  • Support the project manager in budget tracking, resource allocation, and compliance with safety and quality standards.
  • Ensure adherence to company policies and procedures throughout project lifecycle.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Reported regularly to managers on project budget, progress, and technical problems.

PROJECT COORDINATOR

GenusPlus Group
01.2021 - 01.2024
  • Responsible for the contract administration and optimization of resourcing requirements for projects, and the coordination of daily administrative tasks to ensure they are managed with accuracy and consistency, successfully tracking projects and tasks to completion.
  • Consult effectively with Telstra workflow & Genus's workflow Specialist.
  • Assist Field Tech with their daily job, ensure the job is completed in accordance with the process and proper test is run and passed accordingly.
  • Allocate projects to contractors.
  • Organise appropriate resources for projects.
  • Contract Administration for the business, in particular onboarding licensed and accredited contractors.
  • Provide as required administrative support to the Genus business.
  • Manage the daily flow of interactions from contractors to ensure consistent, timely and accurate communication.
  • Ensure positive communication with contractors in a way that leads to continued supplier engagement with Genus.
  • Ability to analyse statistical information, proactively identify problems and participate in effective solutions and continuous improvement.
  • Increase customer satisfaction with improvements in core service delivery process. Ensure delivery of the client's operational KPI targets
  • Assist Genus with the creation, collation and storing of electronic and hardcopy correspondence and documentation in compliance with company branding, quality, and document control standards.

FIELD SERVICE MANAGER

ISGM/Tandem Group Tandem Command Centre
01.2016 - 01.2021
  • Managing the daily flow of interactions from subcontractors to ensure consistent, timely and accurate communication.
  • Manage the daily flow of interactions from subcontractors to ensure consistent, timely and accurate communication.
  • Engender positive communications with subcontractors in a way that leads to continued supplier engagement with Tandem.
  • Provide On the Day (OTD) coordination and achieve optimum response times to all field enquiries.
  • Ensure correct SOR application and resolve SOR claim disputes.
  • Ensure “service effecting” handoffs are minimised and the process is followed correctly.
  • In consultation, ensure Emergency Mobilization arrangements (EM's) are conducted at appropriate times.
  • Consult effectively with Telstra workflow & Tandem workflow Specialist.
  • Assist RMT’s Regional Management Teams by developing and implementing work processes & procedures collaboratively, that are timely, accurate, cost effective and efficient.
  • Assist the RMT's to achieve the client's contract deliverables.
  • Communicate effectively with internal and external stakeholders.

CUSTOMER SERVICE

NRMA General Insurance & Home Security
01.2015 - 01.2016
  • Assist customers with inquiries about home insurance, contents insurance, motor vehicle insurance and CTP Green Slips
  • Promote and sell insurance products based on customer needs
  • Process policy applications, renewals, modifications, and cancellations
  • Provide information about policy coverage, premiums, and claims
  • Handle customer complaints and resolve issues promptly
  • Support customers with home security and alarm systems, CCTV cameras, and related features
  • Schedule and coordinate installation, maintenance, and troubleshooting of security systems
  • Follow up with customers after service or installation to ensure satisfaction
  • Maintain accurate customer records and documentation
  • Stay updated on insurance policies, security technology, and industry regulations
  • Participate in training to learn about new products and system features
  • Ensure a smooth experience for customers from initial contact to ongoing support

DEPLOYMENT OFFICER / SCHEDULER

TELSTRA OPERATIONS
01.2012 - 01.2014
  • Action & respond to F2DM, Communicator, Workflow Deployment Inbox & Telstra Desktop messaging services.
  • Proactively monitor and review the systems throughout the day to ensure that high level enhanced appointments and commitments in jeopardy are proactively managed.
  • Proactively identifying SLA work that is unable to be resourced and reschedule appointments/commitments with the customer.
  • Collaborating with Team Managers in identifying a committed number of tasks per day and preferred locations regularly to capitalize on changes to productivity for each Telstra technician.
  • Assigning Level 5 escalations
  • Using appropriate scripting, contacting customers, advising of new appointment/commitment within agreed times
  • Actioning all OTD tasks as mentioned below.
  • Allocating tasks to suitably skilled Telstra Technicians to ensure the optimum amount of work can be completed with a single truck roll done by Linking tasks.
  • Monitoring all reviews.
  • Responding to ALL incomplete Tasks
  • Offering Interim Services when rescheduling including Diversion/ Interim
  • Pips and following scripting.
  • Management of 14-day card Calls from beginning to end.
  • Retarget any medicals due for Day1 by 12 pm into Day 0.
  • Monitor RIMS/skills capability.

LOGISTICS AND SALES MANAGER

Impact Logistics Australia Pty Ltd
01.2007 - 01.2010
  • Oversee and coordinate the end-to-end logistics operations, including inventory management, transportation, and distribution to ensure timely and cost-effective delivery of products.
  • Develop and implement sales strategies to achieve revenue targets and expand market share.
  • Build and maintain strong relationships with clients, suppliers, and partners to facilitate smooth operations and business growth.
  • Analyse sales data and market trends to identify opportunities for new business and improve existing processes.
  • Lead and motivate a team of logistics coordinators and sales professionals, providing training and performance evaluations.
  • Negotiate contracts and pricing with vendors and clients to optimize profitability.
  • Ensure compliance with company policies, industry regulations, and safety standards.
  • Prepare and present reports on logistics performance, sales metrics, and forecasts for senior management.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Education

High School Certificate -

Ashfield Boys High School
Ashfield

Tertiary Education - Blacksmith

Tafe NSW
Ultimo

Skills

  • Effective relationship building
  • Adaptable learner
  • Analytical problem-solving
  • Project management coordination
  • Effective time management
  • Strong focus on accuracy

Computer Skills

Advanced Microsoft Office Suite (Excel,  Word, Outlook) 

CMS 

Ipscape 

ConSol  

ServiceNow  

Myosh  

Cu Cable Recovery Tool

Airtable/TSA Cable Recovery  

Connect  

Siiam  

Axis  

Rass  

Siebel  

Repip  

Crux

Hobbies and Interests

Reading, Golf, Rugby League, Soccer, Cricket

Timeline

PROJECT COORDINATOR

Service Stream
01.2024 - Current

PROJECT COORDINATOR

GenusPlus Group
01.2021 - 01.2024

FIELD SERVICE MANAGER

ISGM/Tandem Group Tandem Command Centre
01.2016 - 01.2021

CUSTOMER SERVICE

NRMA General Insurance & Home Security
01.2015 - 01.2016

DEPLOYMENT OFFICER / SCHEDULER

TELSTRA OPERATIONS
01.2012 - 01.2014

LOGISTICS AND SALES MANAGER

Impact Logistics Australia Pty Ltd
01.2007 - 01.2010

High School Certificate -

Ashfield Boys High School

Tertiary Education - Blacksmith

Tafe NSW

Similar Profiles

CREATE PROFILE
CHARLIE BATTIATO