Charlie Brazil
Hawthorn East,Australia
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
ATO Call Centre
ProbeCX
Melbourne, Australia
03.2023 - 10.2024
- Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for customers.
- Maintained strong call control and quickly worked through scripts to address problems.
Christmas Casual
JB HIFI
Woden, Australia
08.2022 - 02.2023
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Processed newly arrived stock & completed customer orders
- Boosted sales through product promotion and direct customer engagement
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Retail Worker
La Barre
Kingston, Australia
01.2020 - 08.2022
- Increased sales and customer satisfaction through personalized servicing.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
Education
Advanced Diploma - Professional Game Development
Academy Of Interactive Entertainment
Watson, ACT12.2022
Diploma - Diploma Of Screen And Media
Academy Of Interactive Entertainment
Watson, ACT12-2021
Year 12 Certificate -
Canberra College
Phillip, ACT12.2020
Skills
- Hard worker
- Organization and time management
- Flexible and adaptable
- Teamwork and collaboration
- Problem-solving skills
- Quality assurance
- Customer communications
References
- Mark Falkner, ProbeCX, Character Reference, 0433 302 151
- Keith Lockhart, JB HIFI, Manager, 0421 028 251
- Julia, La Barre, Employer, 0402 173 941
Timeline
ATO Call Centre
ProbeCX
03.2023 - 10.2024
Christmas Casual
JB HIFI
08.2022 - 02.2023
Retail Worker
La Barre
01.2020 - 08.2022
Advanced Diploma - Professional Game Development
Academy Of Interactive Entertainment
Diploma - Diploma Of Screen And Media
Academy Of Interactive Entertainment
Year 12 Certificate -
Canberra College
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