Charlie Brazil
Hawthorn East,Australia
Summary
Strong learner and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Leaptel
02.2025 - Current
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
ATO Call Centre
ProbeCX
03.2023 - 10.2024
- Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for customers.
Christmas Casual
JB HIFI
08.2022 - 02.2023
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Boosted sales through product promotion and direct customer engagement
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Education
Certificate - AWS CLF-C02 Cert Prep 1-4
LinkedIn
04-2025
Advanced Diploma - Professional Game Development
Academy Of Interactive Entertainment
Watson, ACT12.2022
Diploma - Information Technology
Academy Of Interactive Entertainment
12-2021
Year 12 Certificate -
Canberra College
Phillip, ACT12.2020
Skills
- Problem resolution
- Account updating
- Technical support
- Computer proficiency
- Document control
- Research
- Task prioritization
References
- Mark Falkner, ProbeCX, Character Reference, 0433 302 151
- Keith Lockhart, JB HIFI, Manager, 0421 028 251
- Ric Tranter, Leaptel, Supervisor, 0417 136 107
Timeline
Customer Service Representative
Leaptel
02.2025 - Current
ATO Call Centre
ProbeCX
03.2023 - 10.2024
Christmas Casual
JB HIFI
08.2022 - 02.2023
Year 12 Certificate -
Canberra College
Certificate - AWS CLF-C02 Cert Prep 1-4
LinkedIn
Advanced Diploma - Professional Game Development
Academy Of Interactive Entertainment
Diploma - Information Technology
Academy Of Interactive Entertainment
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