Charlie Davis

• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Produced food and drink products adhering to company quality and quantity standards.
• Trained new cafe workers in sales, customer service, and safety.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.

• Assist guests with their needs and provide friendly and helpful customer service
• Drive the courtesy van to pick up and drop off guests
• Greet and check-in guests, ensuring a quick and smooth process
• Provide room shows and any necessary information about their stay all whilst creating a positive first impression
• Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
• Manage email and phone calls for hotel and restaurant bookings
• Prepare and maintain hotel rooms to meet high standards of comfort and presentation

• Providing excellent wait service to ensure customer satisfaction, whilst taking customers’ orders and delivering food and beverages
• Performing several tasks in rapid succession as a team leader whilst actively delegating
• Working closely with a team to ensure our working space is organised and clean. Collaborating to maintain the reputation of the restaurant and succeed with all tasks and duties
• Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
• Oversee daily breakfast operations including setup, service and cleanup
• 2.5 year of barista experience

• Assisted children with homework and projects across various subjects
• Prepared healthy, age-appropriate snacks and meals
• Completed house hold chores, organised and cleaned spaces.
• Cared for children with varying level of needs, have experience working with Autistic needs.

• Maintained cleanliness of dining area by clearing tables and resetting them for new guests.
• Responded to customer inquiries and handled any concerns with patience and professionalism.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Supported team members during busy shifts by helping with various tasks.
• Educated myself on the food and drinks menu to ensure I can provide guests with the best recommendations.
• Worked with high end clientele
• Worked in a fast paced environment that closely reflected a night club setting during later hours of the evening.

Did not stay at this job due to the travel time and distance from my home.

• Restocked, arranged, and organised merchandise to drive product sales
• Helped customers complete purchases, locate items, and join rewards programs
• Worked closely with stall owner and manager to develop knowledge of the stall’s atmosphere and customer preferences
• Operated a cash register for cash and credit card transactions with excellent accuracy

• Delivered magazines on time and on the same date every month
• Planned delivery routes and most efficient methods of distribution