Charlie De Sousa
Summary
Proficient Shift Manager Responsible for scheduling, money handling QSC (Quality, Service and Cleaning), Meeting sales targets and Adapting to all areas of operations. Excel in achieving and maintaining KPI's (Key Performance Indicators). I'm Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
08.2021 - 09.2022
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Enhanced team productivity by conducting regular training sessions and sharing best practices.
- Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
Shift Manager
McDonald's
09.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented policies and standard operating procedures for continuous improvement.
- Oversaw loading and unloading of packages in warehouse.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Troubleshot equipment to reduce service calls and downtime.
Education
Pennant Hills High School
Pennant Hills, NSWSkills
- Schedule Oversight
- Equipment Troubleshooting
- Supply Ordering
- Staff Development
- Quality Assurance
- Cash Handling
- Decision-Making
- Sales strategies
Additional Information
Computer skills - proficient in Microsoft Excel, Google Sheets, Microsoft Office 365 and most IT related Topics.
Timeline
Shift Manager
McDonald's
09.2022 - Current
Crew Trainer
McDonald's
08.2021 - 09.2022
Pennant Hills High School
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