Summary
Overview
Work History
Education
Skills
Timeline
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Charlie Dowling

Sydney,NSW

Summary

Hello, my name is Charlie. I am an 18 year old female, living on the Northern Beaches. I'm a motivated, bubbly personality with a great work ethic. I have been working full time for the past 2 years and then casually before that. I enjoy achieving goals in the workplace and breaking personal and store records. On my days off you will find me at the beach, spending time with friends or finding new places to try. I pride myself on being a reliable, organised hardworker with great customer service skills and a positive attitude.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's
Warriewood, NSW
09.2020 - Current
  • Managed daily cash intake by counting out registers and monitoring our sales.
  • Helped employees accomplish tasks and achieve goals during peak periods.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Performed regular opens and closes of the store to a high standard which meant working hours between 4am - 2am.

Sales Assistant

Bed Bath n Table
Belrose, NSW
03.2023 - 11.2023
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Informed customers about current promotions and discounts.
  • Maintained cleanliness of the sales floor area at all times.
  • Accepted and completed cash and credit card payments.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Built and maintained relationships with peers and management to drive team success.

Education

Mater Maria Catholic College
Warriewood, NSW

Skills

  • Team development
  • Equipment troubleshooting
  • Delegating work
  • Punctual and reliable
  • Consistency
  • Tech-savvy
  • Mentoring and coaching
  • Staff training and onboarding
  • Energetic and enthusiastic
  • Handling customer complaints
  • Opening and closing procedures
  • Flexible schedule
  • Identifying and completing shift checklists

Timeline

Sales Assistant

Bed Bath n Table
03.2023 - 11.2023

Shift Manager

McDonald's
09.2020 - Current

Mater Maria Catholic College

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Charlie Dowling