Charlie Ingram
Mitcham,VIC
Summary
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Experienced with customer service in high-demand environments. Utilizes multitasking abilities to manage multiple tables and special requests seamlessly.
Experienced with food service and event support. Utilizes strong organizational skills to ensure smooth operations and prompt service. Knowledge of food safety regulations and effective teamwork in dynamic environments.
Overview
4
4
years of professional experience
Work History
Barista/Catering Staff Member
Aroma Lily Café/Catering
02.2022 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Provided friendly, courteous service to create memorable moments for guests.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
Front of House/Food Waiter
Dumplings Delish
06.2021 - 01.2022
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
Education
High School Diploma -
Mullauna Secondary College
Mitcham, VIC10-2024
Bachelor of Commerce And Global Studies -
Monash University
Clayton, VIC10-2029
Skills
- Customer service (phone and face-to-face)
- Time management
- Cleanliness
- Adaptability
- Handling pressure
- Team Player
- Strong multitasking
- Safe food handling
- Espresso machine operation
- Beverage preparation
- Table setting
- Food presentation
Timeline
Barista/Catering Staff Member
Aroma Lily Café/Catering
02.2022 - Current
Front of House/Food Waiter
Dumplings Delish
06.2021 - 01.2022
High School Diploma -
Mullauna Secondary College
Bachelor of Commerce And Global Studies -
Monash University
Volunteerengagements
- 2019, Helped run a Youth Program for Primary School children at our local church.
- 2022, Peer Support Leader at my high school, supporting the year 7s.
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