Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
References
Timeline
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Charlie Hales

Berowra ,NSW

Summary

Focused managing director promoting several years of expertise, successfully working for organizations in the IT and Cyber consulting space. Highly knowledgeable in planning and implementing budgets, strategic initiatives and employee training programs. Known for exemplary team-building and project oversight skills. Gifted at working with all sorts of personalities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Leading the whole APAC region strategically and operationally. I have developed the team and the Region successfully, implementing multiple new offerings and products.

I also work as an Executive Consultant while doing this role, with the majority of my work being in Enterprise Architecture or Technical Project/Program Management. This involves working with all levels of the business, both internally and with the customer, from the Technical Architects to the Boardroom members. An area I excel at is translating the boardroom problems and ideas into the technical solution and vice versa. Growing a team is no easy task.

Overview

21
21
years of professional experience

Work History

Managing Director

Waterstons
Sydney, NSW
10.2019 - Current
  • Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
  • Established performance standards and monitored progress towards achieving them.
  • Provided guidance to team members on project management principles and best practices.
  • Monitored financial performance of the organization and initiated corrective actions as needed.
  • Coordinated with senior leadership teams to develop long-term growth plans for the organization.
  • Cultivated strong relationships with customers through periodic meetings and follow-ups.
  • Identified potential risks associated with operations and developed mitigation strategies.
  • Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
  • Fostered strong internal and external networks to achieve business objectives.
  • Developed rapport and instilled confidence with clients to develop credibility and earn trust.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mitigated business risks by working closely with staff members and assessing performance.

Head of Infrastructure Technology/Executive Technology Consultant

Waterstons
Durham/London, UK
04.2013 - 10.2019
  • Responsible for strategy and overall management of the team and Business Development for the department
  • The department saw the largest growth and profitability in the entire history of the organization.
  • Developed strategies for implementing new technologies and cyber practices within organisations.
  • Analyzed user requirements to determine best-fit solutions for business needs.
  • Managed multiple concurrent projects while meeting all deadlines.
  • Collaborated closely with stakeholders at all levels to ensure successful project outcomes.
  • Participated in regular meetings with team members and management staff to discuss progress on ongoing projects.
  • Managed projects through pricing, staffing and ensuring that projects are produced on time, within budget and of superior technical quality.

Technical Lead

North Yorkshire County Council
04.2011 - 04.2013
  • I worked as the Technical Lead for the Microsoft Migration Program, migrating all Novell systems to Microsoft
  • Developed skills in various technologies and was the main point of contact for the business and external suppliers.

Senior Server Officer

North Yorkshire County Council
02.2009 - 04.2011
  • Implemented an Internet filtering system and managed various systems including email, Active Directory, and security systems
  • Provided out of hours on-call support.

IT Analyst

Northern Rock
04.2006 - 02.2009
  • Managed all servers and the email system at Northern Rock, helped migrate the email system from Exchange 5.5 to Exchange 2003, and provided out of hours cover.

Customer Account Manager

HFC Bank Ltd
02.2005 - 04.2006

Customer Account Manager

Cooper Office Supplies
06.2003 - 02.2005

Education

MEng (HONS) Aerospace Engineering -

The University of Liverpool
Uk
06.2003

A-Levels -

English Martyrs Sixth Form College, Catcote Road, Hartlepool
UK
06.1999

Skills

  • Strategy and Vision
  • Cross-functional team leadership
  • Organizational Development
  • Client Relationships
  • Project Management
  • Revenue Growth
  • Quality Assurance
  • Account Management
  • Financial Management
  • Business Planning
  • Strategic Planning and Alignment
  • Operations Management
  • Contract Negotiation
  • Relationship Building
  • Pricing Strategies
  • Self Motivation
  • Active Listening
  • Continuous Improvement

Hobbies and Interests

  • Learning new subjects and keeping up to date with new technology.
  • Socialising with friends and family.
  • Keeping fit and cycling. Also running around with my children at Little A's.
  • Music and Films.

Accomplishments

  • Speaking at many events and webinars to share awareness and profile
  • Moving to Australia with my family and setting up the successful APAC business through COVID
  • Managed multiple mergers and acquisitions for clients effectively
  • Managed many Cyber incidents for clients effectively

References

References available upon request.

Timeline

Managing Director

Waterstons
10.2019 - Current

Head of Infrastructure Technology/Executive Technology Consultant

Waterstons
04.2013 - 10.2019

Technical Lead

North Yorkshire County Council
04.2011 - 04.2013

Senior Server Officer

North Yorkshire County Council
02.2009 - 04.2011

IT Analyst

Northern Rock
04.2006 - 02.2009

Customer Account Manager

HFC Bank Ltd
02.2005 - 04.2006

Customer Account Manager

Cooper Office Supplies
06.2003 - 02.2005

MEng (HONS) Aerospace Engineering -

The University of Liverpool

A-Levels -

English Martyrs Sixth Form College, Catcote Road, Hartlepool
Charlie Hales