Charlie Kirwan
Northcote,VIC
Summary
Enthusiastic and hard-working Library and Information Studies Student with academic library experience and a background in scientific collections, eager to pursue a career in Information Management. Passionate about customer service and being friendly, helpful, and encouraging, as informed by a history of hospitality work and experience engaging with diverse groups of people.
Overview
8
8
years of professional experience
Work History
Library Services Assistant
Monash University
03.2023 - 12.2023
- Created welcoming and comfortable space by keeping library clean and organized, and providing friendly greetings and assistance to users.
- Provided computer assistance to help users access needed resources, and print and photocopy materials according to desired use.
- Helped patrons locate materials and resources, using the catalogue and classification systems.
- Kept library shelves well stocked and tidy, conducted shelf reading to identify missing materials and ensure correct organisation, and identified damaged materials for repair.
- Resolving and reporting technical issues, building faults and safety hazards, and closed the library according to procedure.
- Performed duties according to Monash University Library standards, often in the absence of supervision.
- Completed extra training in conflict resolution; managing hazards and incidents; floor warden procedure; evacuation and emergency protocols; data safety and privacy; OHS compliance and cultural competence.
- Melissa McKenna, +61 408 985 065, melissa.mckenna@monash.edu
Archival Volunteer
Australian Queer Archives
07.2023 - Current
- Researched and recorded origins, provenance and historical significance of archival materials.
- Compiled and sorted material alphabetically and according to dates and significance.
- Added and updated records with current materials.
- Produced finding aids to facilitate access and understanding.
- Contributed to the maintenance of the archival classification system and archival management.
- Graham Willett, willgr1956@gmail.com
Curation Assistant
National Herbarium of Victoria
04.2021 - 07.2022
- Prepared and mounted >2800 botanical specimens in accordance with herbarium standards and safe specimen handling procedures.
- Maintained and organised the Poaceae collection.
- Provided feedback and guidance to herbarium volunteers.
- Performed quality control for specimens prepared by the project team.
- Interpreted historical records accompanying botanical specimens for appropriate processing.
- Casey Jurgens, (03) 9252 2380, casey.jurgens@rbg.vic.gov.au
Curation Volunteer
Melbourne Museum
06.2019 - 11.2020
- Supported herpetology research under the supervision of Dr Christy Hipsley
- Assisted research staff by collecting, organizing, and entering zoological specimen data.
- Adhered to laboratory safety procedures.
- Accessed and maintained herpetology collection according to museum classification and specimen handling practice.
- Participated in CT imaging of zoological specimens.
- Manipulated and analysed 3D reproductions of CT scans using Volume Graphics digital imaging software.
Intern
University of Melbourne Herbarium
07.2020 - 10.2020
- 12 week internship program under the supervision of Joanne Birch
- Completed research, compiled data, and produced timely reports regarding key figures in the University of Melbourne Herbarium's history.
- Managed documentation regarding archival material requests for access and digitisation to inform research.
- Prepared exhibition labels, structure, item listings, and thematic groupings for proposed exhibitions on the herbarium's history.
- Added to and updated specimen listings using Specify collection management database systems, including maintaining accuracy by verifying current botanical nomenclature.
Radio Fodder Program Host and Producer
University Of Melbourne Student Union
03.2019 - 10.2020
- Produced and hosted multiple show series throughout involvement with the station.
- Operated studio sound boards, desks and playout software.
- Curated and researched thematic track listings.
- Interviewed show guests and moderated discussions.
- Recorded and edited high-quality audio for broadcast.
- Engaged listeners through social media platforms to increase station visibility.
Curation Volunteer
University of Melbourne Herbarium
02.2019 - 06.2020
- Prepared and mounted botanical specimens according to University of Melbourne Herbarium standards and safe specimen handling protocols.
- Compiled data and reviewed information for accuracy prior to input, and completed data entry with efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
Front of House
Foreshore Bar and Restaurant
12.2015 - 01.2019
- Managed reservations, waitlists, and arrivals, establishing positive relationships and maintaining high levels of customer service.
- Coordinated with other staff to maintain smooth operations and work effectively as a team.
- Provided attentive service, assessing customer needs, and resolving any issues quickly and professionally to maintain a positive environment and reputation.
- Prepared and served specialty coffee, tea, and other alcoholic and non-alcoholic beverages.
- Operated and closed down bar station according to sanitation regulations, safety standards, and Victorian Responsible Service of Alcohol requirements.
- Managed payments, balanced receipts and maintained accurate cash register.
- Trained new staff in front-of-house procedures, customer service, and cleaning.
Education
Graduate Diploma - Information and Library Studies
Curtin University
Perth, WA (studied Online)08.2024
Bachelor of Science - Plant Science
University of Melbourne
Parkville, VIC10.2020
Skills
- Circulation, Cataloguing and Classification Procedures
- Collections Management Systems
- Materials Handling
- Data Collection and Manipulation
- Safety Practices and Regulations
- Customer Service and Relationship Management
- Cultural Awareness
- Problem-Solving
- Organization and Time Management
- Teamwork, Collaboration, and Communication
Timeline
Archival Volunteer
Australian Queer Archives
07.2023 - Current
Library Services Assistant
Monash University
03.2023 - 12.2023
Curation Assistant
National Herbarium of Victoria
04.2021 - 07.2022
Intern
University of Melbourne Herbarium
07.2020 - 10.2020
Curation Volunteer
Melbourne Museum
06.2019 - 11.2020
Radio Fodder Program Host and Producer
University Of Melbourne Student Union
03.2019 - 10.2020
Curation Volunteer
University of Melbourne Herbarium
02.2019 - 06.2020
Front of House
Foreshore Bar and Restaurant
12.2015 - 01.2019
Graduate Diploma - Information and Library Studies
Curtin University
Bachelor of Science - Plant Science
University of Melbourne
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