Charlie Mackenzie
Birkdale,QLD
Summary
Excelled in enhancing customer satisfaction and streamlining operations, demonstrating punctuality, efficiency and reliability, with a commitment to being a hard worker. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large functions to casual restaurants and bar work. Provides excellent service and teamwork, balancing needs of customers and team members.
Overview
3
3
years of professional experience
Work History
Bar Supervisor
The Hope Inn
07.2023 - 08.2024
- Managed nightly closing duties including cleaning everything necessary thoroughly
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Checked ID cards and verified bar guests were of legal age.
- Assisted the restaurant when help was needed
- Trained new hires behind the bar and watering with safety protocols to boost knowledge and performance.
Food and Beverage Assistant
Hythe Imperial
06.2021 - 06.2023
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Good use of teamwork among staff by coordinating tasks efficiently at all times, ensuring smooth operations.
- Handled different situations across the hotel such as the restaurant, bar and at functions where I learned to handle myself in a number of different situations under pressure while keeping customers happy and satisfied
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Maintained high personal grooming standards and uniform presentation.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted in training new staff
- Lifted and carried heavy materials.
Education
Brockhill Performing Arts College
Skills
I am very skilled in customer service after years in hospitality
I have developed great teamwork skills through previous work along side sport
I have great time management and like to be punctual and efficient
I am very reliable
I try my best to be the hardest worker I can be
Languages
BSL (British Sign Language)
Professional Working
English
Native or Bilingual
Timeline
Bar Supervisor
The Hope Inn
07.2023 - 08.2024
Food and Beverage Assistant
Hythe Imperial
06.2021 - 06.2023
Brockhill Performing Arts College
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