Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARLIE MILLER

Summary

I have a background in customer service and hospitality which has given me experience to work well under high pressure situations, dealing with conflict resolutions while maintaining a calm friendly nature to provide excellent customer service. Ideally I am searching to find an opportunity that I can bring my current knowledge from my previous experiences and allow me to expand on them. I am eager to explore new pathways and willing to dedicate myself to any challenges thrown at me to push me outside of my comfort zone. I am extremely reliable with great punctuality, with a fresh and concentrated mindset who pushes themselves to complete tasks with efficiency. I am flexible with my availability any day Monday to Friday and some weekends.

Overview

5
5
years of professional experience

Work History

Waitress

Toolleen Pub
01.2024 - 01.2024
  • Collaborated with team members to consistently provide efficient service during peak hours
  • Answered customers' questions, recommended items, and recorded order information
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Processed orders and sent to kitchen employees for preparation
  • Made sure the food plates to serve were presentable and appealing
  • Maintained a clean and safe kitchen environment following health and safety protocol.

Front End Customer Service

Hungry Jacks
01.2022 - 01.2023
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments
  • Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence
  • Built rapport with regular customers, fostering loyalty through personalized service experiences
  • Contributed to a positive work environment by actively participating in team meetings and initiatives
  • Maintained a clean and organized front end area, ensuring a positive experience for all customers.

Antiquarian

Quicky Collective
06.2019 - 02.2022
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • The ability to sell products and services.
  • Persuading and negotiating skills.
  • Excellent verbal communication skills.
  • Customer service skills.
  • To be thorough and pay attention to detail.
  • The ability to use your initiative.
  • The ability to work well with others.
  • Business management skills.
  • Interior designer
  • Motivational skills

Education

Bendigo Tafe
01.2025

Certification III in Early Childhood -

Mount Eliza Secondary College
01.2023

Skills

  • Strong Work Ethic
  • Patience and Resilience
  • Customer Relationship Building
  • Complaint Handling
  • Customer Service
  • Multitasking
  • Reliability
  • Up-selling Techniques
  • Communication
  • Problem Solving

Timeline

Waitress

Toolleen Pub
01.2024 - 01.2024

Front End Customer Service

Hungry Jacks
01.2022 - 01.2023

Antiquarian

Quicky Collective
06.2019 - 02.2022

Bendigo Tafe

Certification III in Early Childhood -

Mount Eliza Secondary College

Similar Profiles

CREATE PROFILE
CHARLIE MILLER