Charlie Murray
Melbourne,VIC
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
18
18
years of professional experience
Work History
OH&S Coordinator
Legoland Discovery Centre
01.2022
Supervisor
Legoland Discovery Centre
01.2021
Senior Guest Experience Officer
Legoland Discovery Centre
01.2020
Attraction Supervisor and OHS Consultant
MONOPOLY DREAMS Melbourne
06.2023 - Current
- Staff management, KPI management, Stock management, Administrative tasks, Guest recovery, Daily reporting, Onsite maintenance: technical troubleshooting, site upkeep, and basic repairs, Create and implement risk assessments, checklists, and training records, First aid management: order, stocktake, and implementation, Emergency management: emergency procedures, information and record upkeep, and training organisation, Health and safety training, and induction
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Game Master
Zero Latency
01.2023 - 06.2023
- Guest hosting, Game management and troubleshooting, KPI targets, Daily housekeeping
Operations Supervisor
Legoland Discovery Centre
07.2022 - 01.2023
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
Food and Beverage Team Leader
Legoland Discovery Centre
01.2018 - 01.2022
Customer Solution Consultant
Red Energy
01.2016 - 01.2017
Manager
McDonald's
01.2012 - 01.2016
Crew Trainer
McDonald's
01.2009 - 01.2012
Crew Member
McDonald's
01.2007 - 01.2009
Education
White Card -
Edway Training PTY LTD
First Aid Certificate + CPR -
Certificate IV: OHS -
Holmesglen Institute of TAFE
Certificate III: Animal Care -
Box Hill Institute of TAFE
Skills
- Process Improvement
- Regulatory Compliance
- Operations Management
- Training and mentoring
- Staff Development
Citizenship
Australian Citizen
Volunteer Experience
Save-A-Dog Scheme, Glen Iris, VIC, Cattery Attendant, 07/01/19, 12/01/19, Cleaning and tidying, Enrichment and interaction, Medication administering, Feeding, Assistance in routine check up
References
- Adriana Tomaras, Monopoly Dreams Melbourne, Operations Manager, 0450 006 755
- Aimee Haby, Sea Life Melbourne Aquarium, Commercial Manager, 0434 980 911
- Jerome Cochrane, Legoland Discovery Centre, Retail Manager, 0488 099 341
- Luc Hilton, Zero Latency, Operations Manager, 0407 702 073
Languages
Chinese (Cantonese)
Limited Working
Timeline
Attraction Supervisor and OHS Consultant
MONOPOLY DREAMS Melbourne
06.2023 - Current
Game Master
Zero Latency
01.2023 - 06.2023
Operations Supervisor
Legoland Discovery Centre
07.2022 - 01.2023
OH&S Coordinator
Legoland Discovery Centre
01.2022
Supervisor
Legoland Discovery Centre
01.2021
Senior Guest Experience Officer
Legoland Discovery Centre
01.2020
Food and Beverage Team Leader
Legoland Discovery Centre
01.2018 - 01.2022
Customer Solution Consultant
Red Energy
01.2016 - 01.2017
Manager
McDonald's
01.2012 - 01.2016
Crew Trainer
McDonald's
01.2009 - 01.2012
Crew Member
McDonald's
01.2007 - 01.2009
White Card -
Edway Training PTY LTD
First Aid Certificate + CPR -
Certificate IV: OHS -
Holmesglen Institute of TAFE
Certificate III: Animal Care -
Box Hill Institute of TAFE
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