Charlie Nair

• Managed sensitive patient information with strict adherence to guidelines, ensuring confidentiality at all times.
• Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed. Both financial advice and care provided throughout treatment process.
• Recorded KPI results and kept ongoing spreadsheets on targets and goals.
• Kept patients in their treatment and offered them support through their care with us.
• Trained new staff both clinical and admin.
• Ensured the practice ran smoothly by overseeing the diary and scheduling accordingly to templates.
• Daily accounting and weekly accounting for the practice.
• Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
• Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
• Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

• Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
• Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
• Mentored and trained employees to improve performance and encourage professional growth.
• Enhanced customer loyalty through exceptional service and consistent product quality.
• Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
• Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
• Trained and motivated employees to perform daily business functions.
• Managed day-to-day business operations.

• Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
• Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
• Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws.
• Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
• Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
• Prepared and processed patient referrals and transfer requests.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Very similar to roles at Padstow Dental Centre