Overview
Work History
Education
Timeline
Generic

Charlie O'Sullivan

Sydney,NSW

Overview

10
10
years of professional experience

Work History

Executive (Consulting) Strategy & Sustainability

Ashurst
10.2021 - Current
  • Big Four Bank: Led the successful implementation of a robust quality review function for end-to-end project activities, achieving project SLA accuracy rates. Provided personalized 1:1 and group training to enhance accuracy across the team, while conducting event outcome reviews and individual training for analysts. Identified and mplemented improvement opportunities across the project, encompassing technology, consulting, and legal aspects.
  • Iron Ore mining company: Designed the implementation strategy for multiple agreements, engaging internal business units and external stakeholders. Facilitated workshops across diverse units to design integrated processes, promoting seamless collaborations. Developed business cases with resource and activity detailing, gaining approval from the board and senior leadership. Additionally, prepared research papers to support and reinforce compelling business cases presented to the board and senior leadership team.
  • Iron Ore mining company: Devised a comprehensive co-management relationship strategy and implementation plan, ensuring a seamless transition to day one of operations.
  • Iron Ore mining company: Designed a benefit sharing decision model to foster mutual strategic goals between the client and traditional owner groups, providing short-term and long-term benefits.
    Collaborated in the creation of automated dashboards, offering comprehensive overviews and predictive data points in relation to traditional owner groups, including relationship health forecasting.
  • Global Property asset company: Developed an actionable plan to effectively mitigate and manage current and emerging Environmental, Social, and Governance (ESG) and sustainability risks across four jurisdictions and multiple countries. Developed a comprehensive board pack, presenting resource allocation proposals to address the identified risks proactively.
  • Natural gas company: Designed a comprehensive strategy and facilitated a workshop to identify and effectively manage public perception risks during the decarbonisation transition.
  • Pro Bono organisation: Led a pro bono project initiated by the Ashurst CEO, delivering a comprehensive playbook for implementing an internal carbon price in organisations within Australia. Led cross-functional (legal and consulting) team who undertook extensive research and development for a thorough global literature review on internal carbon price applications. Acted as key point of contact for stakeholders, including board members of a Big 4 Bank and CEOs from various large organisations. The playbook has now been used as a guide in Australia's first internal carbon price pilot project of its kind.
  • Natural gas company: Conducted compliance risk assessments to identify all compliance obligations for marketing offices across various jurisdictions. Analysed the severity of these obligations and the frequency of impacted business activities, assigning ratings to each. Utilised the ratings and obligations to determine the specific business impact of each relevant obligation, providing the client with a clear prioritisation roadmap.

Management Consultant (Manager) Strategy & Risk

Accenture
06.2021 - 10.2021
  • Led teams across several Big Four Banks to spearhead technology advancements, encompassing user experience enhancements, Task Focused UI, configurable workflow capability, and intuitive graphical dashboards.
  • Managed the functional stream during the implementation and utilization of ML and AI-powered remediation assets within multiple Big Four Banks. These assets were instrumental in detecting customer commitments across diverse retail banking products, recognizing patterns in complaints verbatim to identify systemic issues, and uncovering anomalies through automated analytics.
  • Lead functional stream in the implementation and use of ML and AI powered remediation assets within Big Four Banks to identify customer commitments across various retail banking products, patterns in complaints verbatim to identify systemic issues, and anomalies using automated analytics
  • Lead client account strategy planning and KPI outcomes measurement

Management Consultant Strategy & Risk

Accenture
06.2019 - 06.2021
  • Conducted research projects focusing on Responsible Lending legislation and policy application within the Australian context, while also exploring global trends and the adaptability of international solutions to suit the Australian landscape.
  • Provided valuable assistance to the Big Four Banks in successfully implementing the recommendations of the Financial Services Royal Commission.
  • Utilised Responsible Lending legislation and ASIC guidelines to develop automated tools enabling banks to effectively fulfill their legislative and policy obligations.
  • Effectively led a team that successfully launched three new customer remediation digital/AI capabilities within a Big Four Bank.
  • Oversaw a proficient team in conducting comprehensive deep dive reviews and control gap assessments. Formulated strategies and executed AI and automation recommendations in response to findings identified through risk management and compliance assessments.
  • Evaluated business unit operating models and conducted in-depth analyses to pinpoint areas for process improvement and automation utilizing AI capabilities.

Senior Consultant

Ernst & Young
08.2017 - 06.2019
  • Senior Consultant: 01/2019 - 06/2019 (Grade 3)
  • Senior Consultant: 08/2018 - 01/2019 (Grade 1)
  • Consultant: 07/2017 - 08/2018
  • Delivered comprehensive findings, strategic insights, valuable recommendations, and expert advice to financial services clients through compliance, risk, and control gap assessments, as well as industry benchmark reporting.
  • Engaged in substantial buy-side M&A transaction due diligence on behalf of clients, ensuring meticulous evaluation and assessment of potential acquisitions.
  • Conducted diverse audit-style investigations for independent expert reports commissioned by ASIC, focusing on customer remediation programs and other enforceable undertakings within banks, insurers, and other consumer loan and financing businesses. The aim was to provide detailed insights and assessments for regulatory compliance and accountability.

Lawyer (Civil Law Specialist Team)

Legal Aid Commission NSW
01.2016 - 07.2017
  • Offered exceptional quality Civil Law advice, as well as minor assistance and casework, spanning a wide range of areas including consumer rights, human rights, discrimination, employment, housing, social security, and other relevant domains within Civil Law.
  • Advocated on behalf of clients in various settings, including tribunals, hearings, and settlements, particularly in cases related to public housing matters.
  • Played a pivotal role in implementing and conducting outcomes and performance assessments for new programs and initiatives, such as the Legal Aid Tenants Advocacy Hotline, ensuring their successful rollout and effectiveness.

Lawyer

Baker & McKenzie
09.2014 - 09.2015
  • Conducted comprehensive legal research to provide well-informed and reliable insights on various legal matters.
  • Proficiently drafted legal advice, contracts, memos, and regulatory submissions, ensuring precision, clarity, and compliance with relevant legal standards.
  • Thoroughly prepared litigation materials, including legal documents, evidence, and other pertinent materials essential for court proceedings.
  • Conducted diligent investigations and analysis for a variety of legal matters, ensuring thorough examination and assessment of relevant information and potential risks.
  • Supported the representation of clients in ACCC (Australian Competition and Consumer Commission) investigations and litigation, supporting expert legal counsel and advocacy throughout the process.

Legal Clerk

KM Splatt & Associates
10.2013 - 09.2014
  • Performed a wide range of general legal clerical duties, including legal research, drafting advice and submissions, and preparing litigation materials with precision and efficiency.
  • Diligently carried out thorough and comprehensive legal research on a wide range of intricate matters, acquiring a deep understanding of the relevant topics.
  • Skillfully prepared client advice and well-crafted legal submissions, ensuring clear and persuasive communication of legal arguments and recommendations.
  • Proficiently generated litigation and settlement materials, ensuring accurate and well-organized documentation necessary for legal proceedings and negotiation processes.

Education

Admission To Practice Law - Law

Supreme Court
Sydney, NSW
08.2014

Practical Legal Training - Law

College of Law
Sydney, NSW
06.2014

Bachelor of Laws - Law

Bond University
Gold Coast, QLD
09.2013

Timeline

Executive (Consulting) Strategy & Sustainability

Ashurst
10.2021 - Current

Management Consultant (Manager) Strategy & Risk

Accenture
06.2021 - 10.2021

Management Consultant Strategy & Risk

Accenture
06.2019 - 06.2021

Senior Consultant

Ernst & Young
08.2017 - 06.2019

Lawyer (Civil Law Specialist Team)

Legal Aid Commission NSW
01.2016 - 07.2017

Lawyer

Baker & McKenzie
09.2014 - 09.2015

Legal Clerk

KM Splatt & Associates
10.2013 - 09.2014

Admission To Practice Law - Law

Supreme Court

Practical Legal Training - Law

College of Law

Bachelor of Laws - Law

Bond University

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Charlie O'Sullivan