Charlie Pollock
Sydney,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Uniforms Co-ordinator
Qantas Airways
05.2024 - Current
- Customer Service - In line with Qantas Uniform policy
- Achieving operational KPI’s for Uniform services
- Openly communicate to resolve all employee issues that arise
- Assist Managers to comply with all regulatory and quality requirements
- Share information and ideas to drive continuous improvement and process efficiency
- Full knowledge of uniforms products and services
- Respond to queries timely and efficiently – face to face and online
- Process Returns and Credits timely and accurately
- Process all transactions accurately to ensure system integrity
- data is retained correctly
- Process sale merchandise using point of sale payments – cash and credit cards
- Comply with All company policies and systems
Learn to Swim Instructor
Des Renford Leisure Centre
07.2023 - Current
- Swimming instructor ages 2 and up
Coach
Marrickville Allstars Netball
04.2022 - Current
- Coaching skill and technique
Coach/Coaching Director
Australian Sports Camp
04.2021 - Current
- Coaching netball and AFL from April 2022 to current
Work Placement
St Andrews Primary School
10.2022 - 11.2023
- Assisting in teaching PDHPE practical classes across kindergarten through to Year 6
Coaching
Maroubra Saints Junior AFL
02.2022 - 11.2023
Referee
Oz Tag Queens Park East Competition
10.2021 - 11.2023
Casual Retail
Target
03.2022 - 09.2022
- Customer Service and warehouse duties
Education
Bachelor of Primary Education -
Notre Dame University
Sydney09.2024
Year 11-12 -
SEDA College
Forest Lodge01.2023
Our Lady of the Sacred Heart
Kingsford01.2021
Skills
- Excellent Customer Service skills
- Independent
- Resilient
- Confident
- Retail Experience
- Working with Children
- Coaching children's sporting team
Accreditations
- Austswim License - 3000248
- Austswim Statement of Attainment - Swimming and Water Safety Teacher
- National Coaching Accreditation Scheme - Community Coach ages 6-12
- Infection Control Training - COVID 19
Certification
- NRL coaching certificate
- Certificate III in fitness and recreation
- Certificate III in Business
- Austswim License - 3000248
- Austswim Statement of Attainment - Swimming and Water Safety Teacher
- National Coaching Accreditation Scheme - Community Coach ages 6-12
- Infection Control Training - COVID 19
Affiliations
- Volunteer souths cares - game day
- Volunteer souths cares Central Coast - NRL Coach clinic
- Volunteer souths cares regional trip to Dubbo (1 week) - NRL Coaching
References
References available upon request.
Timeline
Uniforms Co-ordinator
Qantas Airways
05.2024 - Current
Learn to Swim Instructor
Des Renford Leisure Centre
07.2023 - Current
Work Placement
St Andrews Primary School
10.2022 - 11.2023
Coach
Marrickville Allstars Netball
04.2022 - Current
Casual Retail
Target
03.2022 - 09.2022
Coaching
Maroubra Saints Junior AFL
02.2022 - 11.2023
Referee
Oz Tag Queens Park East Competition
10.2021 - 11.2023
Coach/Coaching Director
Australian Sports Camp
04.2021 - Current
Bachelor of Primary Education -
Notre Dame University
Year 11-12 -
SEDA College
Our Lady of the Sacred Heart
Similar Profiles
Andy KnowlesAndy Knowles
Licensed Aircraft Maintenance Engineer at Qantas AirwaysLicensed Aircraft Maintenance Engineer at Qantas Airways
Santiago GarrigosSantiago Garrigos
International Flight Attendant at Qantas AirwaysInternational Flight Attendant at Qantas Airways
LUIS BRISENOLUIS BRISENO
Stores Operations Associate at Qantas AirwaysStores Operations Associate at Qantas Airways
Dave HenningDave Henning
Head of Entity – Qantas Cabin Crew Australia (QCCA) at Qantas AirwaysHead of Entity – Qantas Cabin Crew Australia (QCCA) at Qantas Airways
Raj PatilRaj Patil
Relationship Manager at Kotak Mahindra Bank LtdRelationship Manager at Kotak Mahindra Bank Ltd