Charlie Ripepi
Kalamunda,WA
Summary
Trustworthy Used Car Sales Manager offering proven success exceeding quotas and increasing revenue for dealerships. Documented strengths managing and mentoring employees to improve sales and customer service skills. Building positive community relationships to increase referrals and sales volume.
Overview
24
24
years of professional experience
Work History
Used Car Sales Manager
Kalamunda Toyota
Kalamunda, WA
01.2020 - Current
- Developed and implemented a sales process to increase customer satisfaction.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Conducted performance reviews of sales staff on a regular basis to ensure they met department goals.
- Negotiated trade-ins and purchase prices with customers.
- Created marketing strategies to promote used car sales in local area markets.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
- Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
- Analyzed sales trends in order to identify areas needing improvement or additional focus.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Researched current market values of used cars in order to set competitive pricing structure.
Used Car Sales Consultant
Goldy Holden
Midland, WA
12.2011 - 01.2020
- Greeted customers and identified their needs and preferences.
- Advised customers on various types of vehicles and features.
- Demonstrated vehicle performance, handling, and safety features.
- Negotiated prices with customers based on budget constraints.
- Provided product information to customers regarding warranties, financing options, and trade-in values.
- Assisted in the preparation of sales contracts for customer signature.
- Followed up with potential buyers after purchase to ensure satisfaction.
HSV Manager
Wakling Holden
Cambeltown, NSW
05.2000 - 12.2010
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
High School Diploma -
St John’s Park
11-1985
Skills
- Staff Training and Development
- Business Forecasting
- Customer Relationship Building
- Industry Expertise
- Customer tracking
- Market Research
- Advertising Campaigns
Timeline
Used Car Sales Manager
Kalamunda Toyota
01.2020 - Current
Used Car Sales Consultant
Goldy Holden
12.2011 - 01.2020
HSV Manager
Wakling Holden
05.2000 - 12.2010
High School Diploma -
St John’s Park