Summary
Overview
Work History
Education
Skills
Websites
Additional Information
References
Timeline
Hi, I’m

Charlie Saville

Charlie Saville

Summary

I am a Businesses Community Management specialist, who has three years experience in a New Media role. Committed to maintaining open communications with colleagues in an ongoing effort to increase the effectiveness of communications and address any weaknesses. Dedicated to utilizing knowledge of social media communications to manage online impressions and produce relevant content.


I also have a career as a musician with a completed bachelor degree. I am a hardworking, self-motivated person who loves people.


Overview

16
years of professional experience

Work History

Bunnings Warehouse
Richmond, Victoria

Customer Support Officer/Social Media Moderator
01.2023 - Current

Job overview

  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Partnered with IT support to troubleshoot and address platform issues.
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
  • Studied digital technology trends and topics to explore new ways to engage with digital community.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Public Outreach Fundraising
Melbourne, Victoria

Telephone Fundraiser
09.2022 - 12.2023

Job overview

  • Recorded contact information of customers and potential customers in internal database.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.

Oneos
Footscray, VIC

Online Community Manager
01.2019 - 12.2022

Job overview

  • Plan and execute promotional activities to drive community engagement, and increase clientele's social media content.
  • Email marketing managers of shopping centres or managers of other brands we work with to provide support and feed back.
  • Keep social media pages up to date such as Facebook and Instagram.
  • Work with all well known programs in Mac OS and Google suite. Including some of Adobe suite for eg. Illustrator, Photoshop.
  • Collaborating together with head of support, the editing team, media team, animation team and managers on Google Chat to update them on how all progress is going.
  • Team building and humility are core aspects.

Charlie Lane
Melbourne, VIC

Musician
03.2013 - Current

Job overview

  • Scheduled rehearsals with other musicians and choirs.
  • Performed in over 100 shows.
  • Promoted musical career by maintaining website or social media presence.
  • Conducted ensemble at rehearsals and during both live and recorded performances.
  • Used printed text and musical notations to memorize musical selections.
  • Communicated with distributors and label representatives like Wild Things Presents to obtain new music. at
  • Three EP's and one album coming, recorded HeadGap Studios
  • Direct session musicians and teach them what I need and what to do.

MYER MELBOURNE

Christmas Casual Employee
09.2013 - 02.2014

Job overview

  • POS machines
  • Product knowledge
  • Working in a fast paced environment
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Frat House

Assistant store manager
10.2009 - 04.2010

Job overview

  • Customer service
  • Apparel management
  • Sales and cashier operations
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Trade Products/ Oz Fix
Mornington , Vic

Sales Representative
06.2009 - 10.2009

Job overview

  • Office managing and filing
  • Packaging tools and shipping
  • Data entry
  • Admin duties

Kmart

Check out operator
02.2008 - 01.2009

Job overview

  • Lay-by management
  • Apparel
  • cash handling
  • greeting customers

Education

JMC Academy
Melbourne, VIC

Bachelor of music and performance from Music
03.2012

Padua Collage

2008

Monash University

Philosophy course. Passed
2008

Skills

  • Online Marketing
  • Administrative Leadership
  • Social Media Platforms
  • Community Engagement
  • Community Management
  • Social Media Strategy
  • Community Marketing
  • Administering Social Media Accounts
  • Social Media Engagement
  • Problem-Solving and Reasoning
  • Google Analytics
  • MS Office
  • Music Theory Expertise

Additional Information

  • Special achievements , Best Screen Composer for short film “Sheets” by Sarah Camerota - 2012 Martini Awards.
  • Young Achiever of the Year – Karingal Star Hub – 2010
  • Paralympian, Athletic Team, Beijing- 2008

References

  • Marian Morgan - Oneos - Manager

Ph: 0413 523 908


Email: marian@oneos.com.au


  • Eli Chamravi - Wild Things Presents - Booker

Ph: 0410 614 125


Email: eli@wildthingspresents.com


Timeline

Customer Support Officer/Social Media Moderator

Bunnings Warehouse
01.2023 - Current

Telephone Fundraiser

Public Outreach Fundraising
09.2022 - 12.2023

Online Community Manager

Oneos
01.2019 - 12.2022

Christmas Casual Employee

MYER MELBOURNE
09.2013 - 02.2014

Musician

Charlie Lane
03.2013 - Current

Assistant store manager

Frat House
10.2009 - 04.2010

Sales Representative

Trade Products/ Oz Fix
06.2009 - 10.2009

Check out operator

Kmart
02.2008 - 01.2009

JMC Academy

Bachelor of music and performance from Music

Padua Collage

Monash University

Philosophy course. Passed

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Charlie Saville