Charlie Tiraboschi
Paddington,QLD
Summary
Experienced and results-driven professional with a proven track record in diverse technical roles, including service desk support, healthcare IT, cryptocurrency mining operations, and nightclub security management. Skilled in leadership, project delivery, troubleshooting, and technical support across various industries. Demonstrated expertise in developing procedures, ensuring safety standards, and fostering a collaborative environment for team success. Strong communicator with a commitment to excellence and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Desk / Field Technician
First Focus
Brisbane City, QLD
03.2023 - Current
- Proficiently provided technical support to end-users, ensuring minimal downtime and efficient problem resolution
- Installed and configured hardware and software systems, including servers, workstations, and peripherals
- Successfully delivered projects on time and within budget, ensuring client satisfaction and adherence to project requirements
- Conducted thorough troubleshooting of hardware, software, and network issues, resolving complex technical problems promptly
- Provided on-site support as a Field Technician, resolving issues and performing maintenance tasks to ensure system reliability
- Collaborated with cross-functional teams to implement IT solutions and enhancements, contributing to overall organizational efficiency
- Demonstrated expertise in diagnosing and resolving technical issues remotely and on-site, minimizing disruptions to business operations
- Maintained accurate documentation of support tickets, solutions provided, and system configurations for future reference and analysis
- Acted as a liaison between end-users and IT departments, effectively communicating technical concepts and solutions in a user-friendly manner
- Proactively identified opportunities for process improvement and implemented solutions to enhance service delivery and customer satisfaction.
Technician
Health IT
Newmarket, QLD
10.2022 - 03.2023
- Provided frontline service desk support for VOIP, LAN, hardware, and various IT systems.
- Resolved VOIP issues promptly to ensure seamless communication for users.
- Diagnosed and resolved LAN connectivity issues, maintaining smooth operations.
- Assisted users with hardware problems on Windows, Mac, and peripherals.
- Demonstrated expertise in troubleshooting ESXi, Windows, Mac, and Office365.
- Managed backup systems, disaster recovery, and Active Directory configurations.
- Supported modem, firewall, LAN, VPN, WAN, router, DHCP, DNS, and switch configurations.
- Ensured Office365 functionality and resolved related user issues efficiently.
- Documented support activities and solutions provided for future reference.
- Stayed updated with emerging technologies to enhance service desk support capabilities.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Security Officer
MA Services Group
Brisbane City, QLD
10.2021 - 09.2022
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Cryptocurrency Mining Project
Self-employed
Auchenflower, QLD
05.2021 - 04.2022
- Built and managed multiple cryptocurrency mining rigs, optimizing for efficiency and profitability.
- Traded cryptocurrencies independently, implementing risk management strategies to ensure consistent returns.
- Maintained and upgraded mining systems, minimizing downtime and maximizing revenue.
- Conducted troubleshooting to resolve hardware and software issues promptly.
- Stayed informed about industry trends to inform strategic decision-making.
- Managed records and complied with regulatory requirements for financial reporting.
- Actively pursued self-improvement and professional development in blockchain technology.
- Conducted fundamental and technical analysis of the cryptocurrency markets.
Head of Security
Jade Buddha
Brisbane City, QLD
05.2018 - 06.2019
- Led security operations at a vibrant nightclub, ensuring patron and staff safety.
- Developed and enforced comprehensive security procedures to meet industry standards.
- Provided strong leadership to security team, conducting training sessions and evaluations.
- Collaborated with management to assess risks and devise strategic security plans.
- Enforced safety protocols, including crowd management and emergency response.
- Resolved conflicts diplomatically, fostering a secure environment.
- Conducted regular security audits to identify areas for improvement.
- Implemented loss prevention measures and coordinated with law enforcement.
- Maintained documentation of incidents and corrective actions for future reference.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
Security Officer
Jade Buddha
03.2017 - 05.2018
- As a Security Guard at Jade Buddha, I was responsible for monitoring and maintaining security at the venue
- My duties included conducting checks, patrolling the venue, dealing with incidents, collaborating with law enforcement, and ensuring compliance with regulations
- I also kept detailed logs, assisted with crowd control, and prioritized safety.
Assistant in Nursing
Prince Charles Hospital
Chermside, QLD
01.2011 - 01.2016
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Ensured that medical equipment was properly maintained and functioning correctly.
- Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
- Provided emotional support for family members during difficult times in the hospital setting.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Delivered high level of care to every patient.
Education
Bachelor of Security Studies - National Security Studies
Macquarie University Sydney
01.2021
Skills
- Accountability And Work Ethic
- Customer Service Expert
- Hardware And Software Installation
- Desktop Technical Support
- Teamwork And Coordination
- Mentoring Abilities
- Cybersecurity
- Security Team Leadership
Certification
Certified in Cybersecurity (CC), ISC2
Affiliations
- 13 years Kung Fu
- Rock Climbing
- Personal fitness
- Catan Master
Accomplishments
- Earned Head of Security role after just 1 year of nightclub crowd control experience, demonstrating trustworthiness and capability
- Initiated profitable cryptocurrency mining project as a self-starter.
References
References available upon request.
Timeline
Service Desk / Field Technician
First Focus
03.2023 - Current
Technician
Health IT
10.2022 - 03.2023
Security Officer
MA Services Group
10.2021 - 09.2022
Cryptocurrency Mining Project
Self-employed
05.2021 - 04.2022
Head of Security
Jade Buddha
05.2018 - 06.2019
Security Officer
Jade Buddha
03.2017 - 05.2018
Assistant in Nursing
Prince Charles Hospital
01.2011 - 01.2016
Bachelor of Security Studies - National Security Studies
Macquarie University Sydney
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