Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlie Wilson

Melbourne

Summary

Dynamic customer service professional with experience at Seed Heritage, adept at complaint resolution and cash handling. Proven ability to make quick decisions and maintain high standards in fast-paced environments. Recognized for exceptional communication skills and a proactive approach to enhancing customer satisfaction.

Experienced with customer service, focusing on building strong customer relationships. Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Assistant

Seed Heritage
11.2022 - Current

Service assistant across Seed Myer women's and child concessions

maintain high standards of customer service

confident use of POS

efficiently unpack incoming stock with a focus on neatness and accuracy

merchandising and maintaining high standards of presentation

Netball Umpire

SFNL
07.2022 - Current

confidently umpire netball games of all ages and all divisions from A-grade to D-grade netball

ability to make confident decisions quickly

great communication skills and able to give clear direction

calm in a pressure environment

Food and Beverage Attendant

Delaware North
03.2022 - 01.2024

delivered customer service an food preparation within multiple fast food outlets across Rod Laver, Marvel, and MCG stadiums.

Maintain high standards of customer service with high volume traffic

communicate positively with co-workers and management

follow procedures for safe food preparation, assembly and presentation

able to use POS to process orders and take card payments

take initiative to find extra tasks when scheduled duties are complete

complete opening and closing tasks inclusive of large-scale cleaning and stock management.

Education

No Degree - Exercise And Sports Science

Deakin University
Melbourne, VIC
10-2029

Skills

  • Cash handling
  • Complaint handling
  • Customer consultation
  • Complaint resolution
  • quick decision making
  • confident in all decisions
  • confident use of POS
  • great communication skills

Timeline

Customer Service Assistant

Seed Heritage
11.2022 - Current

Netball Umpire

SFNL
07.2022 - Current

Food and Beverage Attendant

Delaware North
03.2022 - 01.2024

No Degree - Exercise And Sports Science

Deakin University
Charlie Wilson