CHARLIE LOWENA MACARTHUR
North Lakes,QLD
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Apparel Associate skillful in answering customer inquiries, creating visually appealing displays and handling cash transactions. Proficient in POS system operations. Hardworking individual with 4 years of retail.
Overview
4
4
years of professional experience
Work History
Supervisor
Event Cinemas
12.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other leaders and executives after every shift to direct workflow.
Sales Assistant
Portmans
07.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant
Prouds Jewellers
12.2020 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used sales techniques to understand customer needs and recommend relevant products and services.
Education
Graduate Certificate -
North Lakes State College
North Lakes, QLD11.2022
Skills
- Goal-Oriented
- Employee Motivation
- Upselling strategies
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
- Customer Service
Timeline
Sales Assistant
Portmans
07.2023 - Current
Supervisor
Event Cinemas
12.2020 - Current
Sales Assistant
Prouds Jewellers
12.2020 - 03.2023
Graduate Certificate -
North Lakes State College
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