Charli Dolling
Jamieson,Victoria
Summary
A well-rounded employee who is able to fulfil a variety of different jobs. Remains composed under pressure and can navigate difficult situations.
Overview
3
3
years of professional experience
Work History
Bartender and Waitress
The Fields
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Ski Hire
Discount Ski Hire
05.2023 - 09.2023
- Frequently inspected production area to verify proper equipment operation.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Placed sales calls and handled sales for incoming customer calls.
- Collected rent and security deposits to provide timely payments to property owners.
- Worked in fitting boots and clothing to customers
Bartender/ Waitress
The Courthouse Hotel
09.2022 - 03.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Completed requisitions to maintain required stock par levels.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Served high customer volumes during special events, nights, and weekends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Cashier/Food Handler
Jamieson General Store
03.2021 - 03.2023
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- worked through extremely busy periods with ease and was able to provide excelled service to customers even through stressful periods.
Book Seller
Ink Bookstore
08.2020 - 10.2022
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- unpacked and processed orders into the store system
- assited in helping customers find suitable books
- Developed strong rapport with customers and created positive impression of business.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with locating books and other materials in store.
Education
High School Diploma -
The Scots School Albury
Albury, NSW11.2022
Skills
- Safe Serving Knowledge
- Anticipating Guest Needs
- Glassware Polishing
- Working with POS
- Guest Satisfaction
- Error Identification
- Responsible Alcohol Service
- Health Code Compliance
- Cash Register Operation
- Maintaining a Clean Bar
- Recipe and Menu Memorization
- Complex Problem-Solving
Timeline
Bartender and Waitress
The Fields
08.2023 - Current
Ski Hire
Discount Ski Hire
05.2023 - 09.2023
Bartender/ Waitress
The Courthouse Hotel
09.2022 - 03.2023
Cashier/Food Handler
Jamieson General Store
03.2021 - 03.2023
Book Seller
Ink Bookstore
08.2020 - 10.2022
High School Diploma -
The Scots School Albury