Charlise Field
Lithgow,NSW
Summary
Organised and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Ochre Medical Centre
03.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Crew Member
Red Rooster
08.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Receptionist (Work Experience)
Lake Lyell Recreation Park
04.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared food.
Work Experience
TAFE NSW
01.2019 - 01.2021
- Voluntary administration work/office duties, assisted with filing, marking assessments and helping where needed, whilst still studied as a student.
Voluntary Work Experience.
Mount View High School
02.2018 - 12.2018
- Assisted with organising and filing paper work, running paperwork to and from teachers and delivering messages, whilst still studied as a student.
Education
No Degree - Business Administration
Alffie Online.
Lithgow, NSW07.2023
No Degree - Preparing For Year 12.
TAFE NSW
Lithgow, NSW09.2020
No Degree - Year 11.
TAFE NSW
Lithgow, NSW04.2020
No Degree - Year 10
TAFE NSW
Lithgow, NSW12.2019
No Degree - RSA And RCG.
Verto
Lithgow, NSW06.2023
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Office Administration
- Reminder calls
- Records Management
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Decision-Making
- Personable and Approachable
- Teamwork and Collaboration
Timeline
Medical Receptionist
Ochre Medical Centre
03.2024 - Current
Crew Member
Red Rooster
08.2023 - 10.2023
Receptionist (Work Experience)
Lake Lyell Recreation Park
04.2023 - 05.2023
Work Experience
TAFE NSW
01.2019 - 01.2021
Voluntary Work Experience.
Mount View High School
02.2018 - 12.2018
No Degree - Business Administration
Alffie Online.
No Degree - Preparing For Year 12.
TAFE NSW
No Degree - Year 11.
TAFE NSW
No Degree - Year 10
TAFE NSW
No Degree - RSA And RCG.
Verto
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