Charlize Davis
Summary
Dynamic and reliable professional with extensive experience in customer service and team leadership at Krash N Co. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Skilled in time management and employee training, fostering a positive work environment while maintaining high standards of workplace safety.
Overview
2
2
years of professional experience
Work History
Barista
Krash N Co
02.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Bar Team Member
The Collective
12.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Boosted sales through upselling techniques and knowledgeable recommendations of drink specials and promotions.
- Contributed to efficient operations by consistently restocking bar supplies and ingredients as needed.
- Assisted in training new hires on bar policies, drink recipes, and company standards for excellent service.
- Supported fellow bartenders during high-stress situations by stepping in wherever help was needed most urgently, whether it was taking orders or cleaning up spills.
Crew Trainer
McDonald's
07.2024 - 12.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Hair Salon Receptionist
Pala Salon
01.2024 - 09.2024
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
Wait Staff Member
Lost Watering Hole
05.2023 - 07.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
Bachelor of Nursing - Science
Homesglen
Melbourne, VIC12-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Employee training
- Cash handling
- Team leadership
- Active listening
- Workplace safety
availability
I am available to start immediately and am seeking a permanent position, either part-time or full-time. I am flexible with shifts, including weekdays, weekends, and public holidays, and am committed to long-term employment.
Timeline
Barista
Krash N Co
02.2025 - Current
Bar Team Member
The Collective
12.2024 - Current
Crew Trainer
McDonald's
07.2024 - 12.2024
Hair Salon Receptionist
Pala Salon
01.2024 - 09.2024
Wait Staff Member
Lost Watering Hole
05.2023 - 07.2024
Bachelor of Nursing - Science
Homesglen
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