Charlize Day
Frankston South
Summary
Professional server and customer service supervisor with high standards and strong track record for delivering exceptional dining and shopping experiences. Skilled in customer service, order accuracy, management and multitasking in fast-paced environments. Known for effective teamwork, leadership, adaptability, and maintaining a positive atmosphere even during peak hours. Thrives on achieving results and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer service Cashier + Customer service supervisor
Ritchies IGA supermarket Tower hill
10.2023 - Current
- Customer service Cashier + Customer service supervisor
- Opening of store (18th of October2023) – Present
Waitress + beginner barista
Mr. Frankie’s Café
11.2021 - Current
- Waitress + beginner barista
- 6th of November2021– Present
Waitress
Donato’s Cafe
02.2021 - 04.2021
- Waitress
- 6th of Feb2021 –18th of April2021
- (had to resigned for medical reasons)
Education
VCE Certificate -
Frankston High School
Frankston, VIC11-2024
Skills
- Public Speaking
- Confident
- Persistent
- Respectful
- Well Mannered
- Teamwork
- Excellent Communication Skills
- Efficient
- Thrives in fast-paced environments
- Reliability and punctuality
- Leadership Skills
- Team Management
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
- Customer focus
- Assisting with Customer inquiries
- Technical Skills; POS system operation, SCO'S, EFTPOS machines
- Refund handling
- Time management
- Problem solving skills
- Staff training and development
- Staff management
Awards
- Played women’s representative basketball from under12’s through to under18’s
- Selected to play VJBL Youth league (16-21 yr. Old’s)
- Invited to play Basketball on the Gold Coast x2
- Captain of representative Basketball Team
- Won3 Representative Basketball Grand Finals
- Received Optima Sempa (best always) Award at school in year12 (2024)
Timeline
Customer service Cashier + Customer service supervisor
Ritchies IGA supermarket Tower hill
10.2023 - Current
Waitress + beginner barista
Mr. Frankie’s Café
11.2021 - Current
Waitress
Donato’s Cafe
02.2021 - 04.2021
VCE Certificate -
Frankston High School
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