Charlize Limpayos
Kogarah,NSW
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
Rainbow New Life Mission
2022.11 - 2023.05
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Customer Service Representative Agent
Sitel (foundever)
2022.10 - 2023.03
- Responded to client's requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Internship Student
DOLE - Public Employment Service Office
2022.05 - 2022.08
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organised, and maintained files.
- Entering data from paper formats into the company's system and ensuring the accuracy of data.
Education
Bachelor of Science - Information Technology
University of The Cordilleras
Governor Pack Road, Baguio City, Philippines09.2022
Skills
- Training Material Development
- Support End-Users
- Compatibility Testing
- Organizational Skills
- Problem-Solving Ability
- Efficient Data Entry
- Verifying Data Accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Support Specialist
Rainbow New Life Mission
2022.11 - 2023.05
Customer Service Representative Agent
Sitel (foundever)
2022.10 - 2023.03
Internship Student
DOLE - Public Employment Service Office
2022.05 - 2022.08
Bachelor of Science - Information Technology
University of The Cordilleras
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