Suzie Pollard
Melbourne,VIC
Summary
Confident and resilient Personal Assistant with 10 years supporting executive leadership. Expert at managing busy schedules and preparing professional business correspondence. Demonstrated excellent time management, prioritisation and communication skills. Reliable and dependable with flexible schedule. Highly talented at working independently or with others to meet strict deadlines. . Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Expertise in scheduling and coordinating meetings, managing complex travel and expense reconciliations and transcribing meeting minutes. Excels in adapting to fast-paced environments and manages priorities with a positive attitude.
Overview
25
25
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
Cornell Corporation
08.2023 - Current
- Optimise scheduling efficiency by coordinating meetings, appointments, and all travel arrangements for the CEO and executive team.
- Maintain confidentiality by handling sensitive information with discretion and professionalism.
- Prepare meeting agendas and briefing papers for management members and executive team.
- Improve team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Manage complex calendar scheduling with focus on proper allocation of executive availability.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Event planning and coordination of company-wide functions, celebrations, or gatherings.
- Screen calls and emails and initiate actions to respond or direct messages for managers.
- Process travel expenses and reimbursements for executive team and senior management group.
- Ensure timely completion of action items by tracking progress and following up on delegated tasks from the CEO. to personal matters as directed by CEO
- Manage CEO’s personal property portfolio
- Attend to complex calendar planning, diary management, and setting schedules with wider management team
- Attend Management Meetings when directed
- Take and distribute meeting minutes ensuring follow-up actions are completed
- Attend Customer Meetings with management, taking notes of key points and deliverables
- Assist with special projects as required in a support capacity
- Assisting external stakeholders visiting onsite
Personal Assistant to Deputy Principal
Caroline Chisholm Catholic College
04.2023 - 08.2023
- Identify & prepare information requirements of the Deputy Principals for meetings, appointments, presentations
- Maintain and manage data pertaining to the specific roles for the Deputy Principal
- Prepare agendas, draft minutes for designated project groups and committees as required
- Diary and calendar management for Deputy Principal
- Administered personnel policies and procedures for school faculty and staff.
- Assist in the organisation of college assemblies & end of term events Follow up inward & outward requests for information, outstanding reports, and student correspondence
- Assist and maintain projects and developments as directed by the leadership team
- Retrieve and collate data reports
- Assist the Operations team with the Daily Organisation
Business Support Assistant
Bacchus Marsh Grammar School
03.2020 - 04.2023
- Maintained confidentiality of sensitive company information while handling various administrative tasks.
- Managed the Grammar Student Travel Conveyance Allowance program with the Department of Education and Transport
- Supporting current and future families with enrolments, interviews, and applications enquiries
- Wrote & Published the schools administration weekly briefing document
- Assisted in development of presentations for internal meetings, conferences, or other events that resulted in clear communication of key points.
- Assisted in recruiting efforts by screening resumes, scheduling interviews, and preparing candidate evaluations resulting in hiring top talent.
- Increased efficiency within the team by training new hires on company procedures, policies, and software tools used daily.
- Coordinated closely with cross-functional teams to ensure seamless execution of projects and events.
- Contributed to a positive work environment by maintaining open lines of communication and actively participating in team-building activities.
- Boosted customer satisfaction with prompt and courteous assistance on inquiries and service requests.
- Developed strong professional relationships with families through attentive assistance during their interactions with the school
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone and web chat services.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Maintained database systems to track and analyze operational data.
- Assisting the events coordinators with school functions for (3,000 students)
- Function as a first point of contact for parents, visitors, and contractors to the school
- Maintain student records
Business Support Assistant
Langdon Ingredients Temporary Role
04.2019 - 03.2020
- Provide assistant support to the CEO - business owner as required
- Act as the first point of contact for customer inquiries both internally and externally
- Coordinate all staff travel requirements and reporting
- Collate and uplift all courier freight with various providers
- Assist the Sales Support team with various customer demands
- Attend department meetings and assist with follow up
- Coordinate catering and business events|functions
- Assist Customer Service Manager with overflow work demands
- Support the interstate and international offices when necessary
- Respond to email enquiries and schedule appointments when necessary for heads of departments
- Document preparation
- Meeting room and calendar bookings
- Maintaining company database inclusive of staff contacts and location lists
- Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
- Delivered exemplary administrative support to the executive team, enabling them to focus on strategic initiatives and achieve business objectives.
- Handled ad hoc requests from business users, providing timely and accurate data analysis to support informed decision making.
- Supported sales team efforts, contributing to an increase in new business opportunities and revenue growth.
Personal Assistant to Department Manager
Wyndham City Council
05.2017 - 04.2019
- Liaise with CEO office, Mayor and Councillors office, Executive Officers, and staff to assist in Community Planning & Development key deliverables
- Provided high level document development and quality improvements in a range of formats and for multiple audiences including presentations, publicity material and council reports
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provide back-up assistant support to Department Director
- Managed travel arrangements
- Prepare and draft reports for department | organisation correspondence
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Act as the Induction Officer and assist with the induction and training of new staff
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
Client Support Manager
Adeval Manifacturing
08.2013 - 05.2017
- Provide support to the Australian CEO and owners offshore leadership team
- Delivered regular progress reports to management, highlighting key successes and areas for improvement.
- Act as first point of call for escalations, complaints, and other customer/team member concerns
- Maintain database information to keep track of warranty claims
- Timely communication with clients, suppliers, and colleagues in other countries
- Optimised resource allocation through careful monitoring of workload distribution across the team.
- Consult with external suppliers, warehouse distributors and shipping agents
- Project manage any Australia wide product recalls|reworks
- Maintained up-to-date knowledge base articles for both internal reference and external self-help options available to customers.
- Managed escalated cases, ensuring timely resolution and providing exceptional service to high-priority clients.
- Mentored new hires, promoting a positive work environment and fostering professional growth.
- Developed training materials to ensure consistent support team knowledge and skills.
- Conducted regular team meetings for open discussions, information sharing, and goal alignment among members.
- Built strong relationships with other departments to facilitate collaboration on complex or technical client concerns.
- Offered assistance in implementing and developing training programs.
Projects and Engineering Assistant
Air Services Australia 12 Month Secondment
08.2012 - 08.2013
- Assisted the Team Leader in specialised tasks and projects including widespread support activities as required by the Projects and Engineering business units undertaken at location
- Procurement and financial facilitation's
- Meeting and conference co-ordination
- Facilitate travel arrangements for all Australian office
- Records and archive management, filing tasks
- Effectively prioritised workload to meet deadlines consistently, contributing to the successful completion of numerous engineering projects.
- Assisted engineers during field visits to gather essential information for successful project planning and execution.
- Improved communication between team members by maintaining accurate project documentation, including reports, schedules, and specifications.
- Oversaw project schedule and determined critical deadlines and task assignments.
- Developed strong working relationships with cross-functional teams for improved collaboration in engineering projects.
- Collaborated with engineering team to determine project specifications.
Senior Flight Attendant
Qantas Airways
09.1999 - 08.2012
- Endorsed on Boeing & Airbus aircraft type within the Qantas Airways fleet
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimising waste and costs.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Manage all cabin crew and assist flight crew during operation
- Fully trained in business class service
- Conduct and lead preflight briefings
Education
High School Diploma -
Caroline Chisholm Catholic College
Melbourne VICCertificate IV Project Management -
SalesForce Training Office
Melbourne VICCertificates II and III Customer Service & Telecommunications -
Salesforce Training Office
Melbourne VICResponsible Serving of Alcohol -
William Angliss College
Melbourne VICEpicurean Service -
Qantas Airways Centre of Excellence
Sydney NSWFirst Aid Level II CPR -
St Johns Ambulance
Melbourne VICSkills
- Executive Support
- Document Management
- Meeting Preparation
- Expense Tracking
- Presentation Preparation
- Schedule & calendar planning
- Customer Service-Oriented
- Meticulous attention to detail
- Resourceful
- Proofreading
- Travel Coordination
- Time Management
- Reliable and Responsible
- Excellent Communication
- Executive Schedule Management
- Relationship Building
- Decision-making support
Summary - Positioning statement
I’m an experienced and accomplished business administrator with over 10 years in administrative business support roles including personal and executive assistant with exceptional customer service, organisational and time management skills. I excel at supporting high performing managers and administrative teams, especially within environments that call for heightened levels of service orientation. I am an exceptional communicator who brings energy, engagement, and the ability to drive outcomes with a positive and outcomes orientation.
REFERENCES
Mr. Shane Roberts
M: 0430 745 533
Mr. Martin Elliott
M; 0406 866 837
Ms. Stephanie Banks
M: 0404 044 380
Timeline
Personal Assistant to the Chief Executive Officer
Cornell Corporation
08.2023 - Current
Personal Assistant to Deputy Principal
Caroline Chisholm Catholic College
04.2023 - 08.2023
Business Support Assistant
Bacchus Marsh Grammar School
03.2020 - 04.2023
Business Support Assistant
Langdon Ingredients Temporary Role
04.2019 - 03.2020
Personal Assistant to Department Manager
Wyndham City Council
05.2017 - 04.2019
Client Support Manager
Adeval Manifacturing
08.2013 - 05.2017
Projects and Engineering Assistant
Air Services Australia 12 Month Secondment
08.2012 - 08.2013
Senior Flight Attendant
Qantas Airways
09.1999 - 08.2012
High School Diploma -
Caroline Chisholm Catholic College
Certificate IV Project Management -
SalesForce Training Office
Certificates II and III Customer Service & Telecommunications -
Salesforce Training Office
Responsible Serving of Alcohol -
William Angliss College
Epicurean Service -
Qantas Airways Centre of Excellence
First Aid Level II CPR -
St Johns Ambulance
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