Summary
Work History
Education
Skills
References
Timeline
Generic

Charlize Potini

MOUNT ISA,QLD

Summary

A well driven and ambitious College Graduate. I am a dedicated Team Member with unwavering commitment to customer service. Known for developing productive relationships and winning customers loyalty. A lot of passion to experience more and build my knowledge within your industry.

Work History

Customer Service

Tenpin Bowling
Mount Isa, Queensland
  • Welcomed customers to the property and offered immediate assistance with needs.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards the guests.
  • Developed customer service procedures, policies and standards for customer service department.
  • Served food and drinks to customers in a timely manner.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Customer Service

Otorohanga Club
Otorohanga, Waikato
  • Greeted guests in a friendly and professional manner.
  • Provided customer service to ensure guest satisfaction.
  • Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
  • Handled incoming calls, answered questions, and responded to complaints promptly.
  • Restocked supplies as needed throughout shift.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Ensured that all orders were filled accurately and delivered on time.
  • Provided training support for new hires within the hospitality team.
  • Monitored inventory levels and replenished stock as needed.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Education

Level 3 NCEA -

Otorohanga College
Otorohanga, New Zealand
11-2023

Spinifex State High School
Mount Isa, QLD

Skills

  • Complaint Handling
  • Order Processing
  • De-Escalation Techniques
  • Customer Service
  • Time Management
  • Policies and Procedures Adherence
  • Transaction Processing
  • Credit Card Payment Processing
  • Teamwork and Collaboration
  • Sales and Upselling

References

References available upon request.

Timeline

Customer Service

Tenpin Bowling

Customer Service

Otorohanga Club

Level 3 NCEA -

Otorohanga College

Spinifex State High School
Charlize Potini