Charlize Terribile

In my current role as an Outpatient Clerk at Sir Charles Gairdner Hospital, I greet patients, schedule follow-up appointments, gather and input demographic information, maintain medical records, answer a busy switchboard and transfer phone calls as necessary, address patient inquiries, and ensure patient confidentiality.

I played a key role in assisting in setting up the administrative functions for a new ward in the hospital, ensuring that all processes were streamlined and efficient.

I work closely with healthcare professionals to facilitate smooth operations and contribute to a welcoming and efficient environment for all patients.

This role requires strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced healthcare setting.

In my previous role as a Customer Service Liaison at Crosby Tiles, I was responsible for managing customer interactions and ensuring a high level of satisfaction. My duties included addressing customer inquiries, resolving complaints, processing orders, and coordinating with the sales and logistics teams to ensure timely delivery of products. While answering a busy switchboard and maintaining a busy inbox, I also provided product information and support to help customers make informed decisions. This role requires excellent communication skills, problem-solving abilities, and a strong focus on customer service to maintain positive relationships and enhance the customer experience.

In my previous role as an educator for a before and after school care service, I was responsible for creating a safe, engaging, and nurturing environment for children. My duties included planning and implementing age-appropriate activities, supervising children during play and homework time, and ensuring their well-being at all times. I worked closely with parents and staff to address any concerns and support the

developmental needs of each child. This role required strong communication skills, creativity, and the ability to manage multiple tasks simultaneously while maintaining a positive and supportive atmosphere for the children.

In my previous role as a Customer Service Liaison at Crosby Tiles, I was responsible for managing customer interactions and ensuring a high level of satisfaction. My duties included addressing customer inquiries, resolving complaints, processing orders, and coordinating with the sales and logistics teams to ensure timely delivery of products. While answering a busy switchboard and maintaining a busy inbox, I also provided product information and support to help customers make informed decisions. This role requires excellent communication skills, problem-solving abilities, and a strong focus on customer service to maintain positive relationships and enhance the customer experience.

Working at Target consisted of putting out stock, tidying the sales floor, answering phone calls, greeting customers at the door, serving customers at the customer service desk, till work, and helping customers. This job was heavily involved with customers, as helping customers was the main job of the day! After working there for a few months, I got moved to the online department. This job consisted of packing orders, picking orders, sending off orders, click and collects, and managing stock.