Charlize Youssef
Belmore,Nsw
Summary
Dynamic and adaptable professional with a proven track record at Sipmyride, enhancing customer satisfaction through exceptional service and beverage expertise. Excelled in team leadership and espresso machine operation, significantly improving sales. Known for outstanding interpersonal skills and the ability to thrive in fast-paced environments. Demonstrates a commitment to excellence and continuous improvement.
After gaining valuable experience in hospitality, I'm excited to explore new opportunities that challenge me and foster growth. I'm seeking a dynamic environment where I can apply my transferable skills, learn new concepts, and contribute to a forward-thinking organization.
As I am a quick learner with a strong appetite for knowledge.
Sincerely
Charlize
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Sipmyride
Belmore
06.2021 - 10.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Waitressing
Rust Bucket
Belmore
01.2020 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Cleaning workspace
- Customer service
Education
Year 10 -
Kingsgrove North High School
Kingsgrove, NSW02.2020
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Food Preparation
- Hospitality service expertise
- Coffee machinery
- Retail Management
- Positive and professional
- Front counter maintenance
- Speedy and efficient
- Customer Service
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Adaptable and Flexible
Certification
Beginner makeup Artist Certification
Beginner makeup artist
Recent graduate with certification in makeup artistry. Skilled in various makeup techniques, including natural glam, full glam, and special effects.
Proficient in using different products and tools.
Timeline
Barista
Sipmyride
06.2021 - 10.2024
Waitressing
Rust Bucket
01.2020 - 12.2020
Year 10 -
Kingsgrove North High School