Charlotte Adam
Koo-Wee-Rup,VIC
Summary
Dynamic administrative professional with extensive experience at Monash Health and Thompson Road Medical, excelling in customer service and office management. Proven ability to maintain confidentiality and enhance patient relations while efficiently managing scheduling and data entry. Strong problem solver with exceptional communication skills, dedicated to fostering a positive work environment.
Ability to learn new system efficiently and adjust to new working arrangements quickly.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Monash Health
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Receptionist
Thompson Road Medical Clinic
05.2023 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
Koo Wee Rup Secondary College
Koo-Wee-Rup, VIC10-2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Customer and client relations
- Clerical support
- Scheduling
- Dedicated team player
- Relationship building
- Complex Problem-solving
- Business administration
Timeline
Administrative Assistant
Monash Health
08.2024 - Current
Medical Receptionist
Thompson Road Medical Clinic
05.2023 - 08.2024
High School Diploma -
Koo Wee Rup Secondary College
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