Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charlotte Anderson

Tamworth

Summary

I am hardworking, honest and reliable with strong organizational skills eager to secure a Full Time or Part Time position.

I am organised and dependable, successful at managing multiple priorities with a positive attitude.

Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.

Was nominated and chosen for the Rotary Club of Tamworth , 2023 youth Encouragement Award 2023.

I completed my Assistant in Nursing course, February 2024.

Overview

2
2
years of professional experience

Work History

Nursing Assistant

Tafe Nsw
07.2023 - 02.2024
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
  • Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
  • Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

Sales Assistant Team Member

RB Sellars
02.2023 - 06.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Fielded customer questions to share information about products, availability and pricing.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Input credit and debit card payments in POS system to complete purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Supported loss prevention goals by monitoring shopper behaviour.
  • Coached new sales staff on store policies and strategies for increasing revenue.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Opened new merchandise and stocked sales floor racks and shelves.

Customer Service Assistant

McDonalds South Tamworth
11.2022 - 02.2023
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend meals to customers.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Salon Assistant

Tafe New England
02.2022 - 09.2022
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Prepared and mixed colour formulas for clients' hair.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Educated clients on how to maintain healthy hair.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Assisted hair stylists with colour work by applying base colours and toners.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.

Education

Year 10

Peel High School
Tamworth, NSW
12.2021

Skills

  • Calm and Professional Under Pressure
  • Cash Handling
  • Providing Feedback
  • Cash Register Operations
  • Employee Relationships
  • Brand Awareness
  • Guest Satisfaction
  • Sales and Upselling

References

 Tara Sinclair m: 0419 210 135

 Lisa Bingham-Rolls m: 0432 438 221



Timeline

Nursing Assistant

Tafe Nsw
07.2023 - 02.2024

Sales Assistant Team Member

RB Sellars
02.2023 - 06.2023

Customer Service Assistant

McDonalds South Tamworth
11.2022 - 02.2023

Salon Assistant

Tafe New England
02.2022 - 09.2022

Year 10

Peel High School

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Charlotte Anderson