CHARLOTTE ASHTON
Gold Coast
Summary
While my main background is in early childhood education, the skills I've developed in building relationships, clear communication, and stakeholder engagement are highly transferable. With experience in customer service, I have managed complaints, addressed concerns, and maintained positive relationships with clients. I thrive in collaborative environments. I'm a fast learner, skilled at connecting with people, managing diverse needs, and adapting to different situations. I am eager to transition into a new career path where I can apply these strengths in a different context, and continue making a positive impact.
Overview
6
6
years of professional experience
Work History
Childcare Educator / Inclusion Support Educator
Kindyland Kids Harbour Town
09.2023 - Current
- Built and maintained strong relationships with families, providing regular updates on children's progress and development
- Provided observations and reports using Microsoft Word and Excel to track child development
- Created engaging presentations and visual materials using Microsoft PowerPoint for centre information days
- Engaged with external specialists (Speech Pathologists, Occupational Therapists) to ensure effective support for children with learning or behavioural challenges
- Assisted in community outreach and engagement activities, including internal and external centre events, supporting parents through regular interactions and relationship building
- Managed internal and external communications, including written reports and updates, and parent daily parent-handover communication
Childcare Educator / Inclusion Support Educator
Goodstart Early Learning Labrador/Hope Island/Gaven
12.2020 - 03.2023
- Worked as an educator across all age groups, from babies (6 weeks) to pre-kindy, including providing inclusion support for children with special needs
- Developed inclusive engagement programs to support children with diverse needs and learning/behaviour difficulties
- Acted as a key point of contact for parents, responding to concerns and ensuring clear communication
- Maintained positive communication with parents during drop-off and pick-up, while also handling difficult conversations when necessary, addressing complaints and concerns
- Managed updates for social media and parental communication platforms (Storypark)
- Used Microsoft Office (Word, Outlook, PowerPoint) to document observations, compile reports, and communicate with parents and teams
- Engaged with stakeholders, including Speech Pathologists and Occupational Therapists, to implement strategies for better supporting children with special needs
- Coordinated events and initiatives to maintain and promote strong parent-staff and children relationships, including facilitating an in-house children's yoga program to promote physical and emotional well-being
- Conducted monthly progress observations for all children, with weekly and monthly written reports
- I hold a current First Aid/CPR certificate, Police Check, and Blue Card
Disability Carer
05.2019 - 01.2021
- Assisted a client with daily living activities, including transport to appointments and social activities
- Coordinated with healthcare professionals to support client needs
- Provided advocacy and emotional support, ensuring client needs were communicated effectively
- Developed skills in stakeholder engagement, conflict resolution, and active listening
Waitress/Barista
Caffeine Break – Café
11.2018 - 12.2020
- Provided positive customer service in a fast-paced environment, managing orders and complaint resolution
- Built strong relationships with regular customers, providing a positive and welcoming environment
- Handled customer enquiries, bookings and concerns, ensuring high satisfaction
- Worked collaboratively with the staff to promote teamwork, smooth operations and timely service
Education
Degree in Criminology and Criminal Justice -
GRIFFITH UNIVERSITY
01.2022
Degree in Psychology -
GRIFFITH UNIVERSITY
01.2022
Diploma of Business -
Certificate III - Early Childhood Education and Care
Graduated Year 12 - English, Maths A, Religion and Ethics, Visual Art
Skills
- Strong written and verbal communication skills
- Stakeholder engagement
- Relationship management
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook
- Reporting
- Observations
- Presentations
- Communication
- Social media management
- Content vetting
- Content posting
- Ability to tailor messaging
- Working with diverse groups
- Strong organisational skills
- Managing multiple priorities
- Proficiency in digital communication tools
- Child development
- Inclusion support
- First aid certification
- Special-needs childcare
References
- Ashley Connor, 0434031120, Early Years Childcare Teacher
- Brooke Green, 0497383765, Lead Childcare Educator
Timeline
Childcare Educator / Inclusion Support Educator
Kindyland Kids Harbour Town
09.2023 - Current
Childcare Educator / Inclusion Support Educator
Goodstart Early Learning Labrador/Hope Island/Gaven
12.2020 - 03.2023
Disability Carer
05.2019 - 01.2021
Waitress/Barista
Caffeine Break – Café
11.2018 - 12.2020
Degree in Criminology and Criminal Justice -
GRIFFITH UNIVERSITY
Degree in Psychology -
GRIFFITH UNIVERSITY