Charlotte Axtell
Vervale,VIC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Sexyland
03.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
Member Service Specialist
Club Marine
02.2023 - 03.2024
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Responded to customer calls and emails to answer questions about products and services.
Shift Supervisor
KFC
09.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Retail & Sales Assistant
Gumbuya World
09.2019 - 03.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
Restaurant Team Member
KFC
09.2020 - 09.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Education
VCE Certificate
Drouin Secondary School
11.2022
HLTAD009/10/11
First Aid Cert
2022
Cert III Allied Health Assistance
Tafe Gippsland
2021
Skills
- POS Terminal Operation
- Store maintenance
- Sales expertise
- Opening and closing procedures
- Customer Engagement
- Product Promotion
- Up-selling strategies
- Workplace Safety
- Employee Training
- Cash Handling
Timeline
Retail Sales Assistant
Sexyland
03.2024 - Current
Member Service Specialist
Club Marine
02.2023 - 03.2024
Shift Supervisor
KFC
09.2021 - 02.2023
Restaurant Team Member
KFC
09.2020 - 09.2021
Retail & Sales Assistant
Gumbuya World
09.2019 - 03.2022
VCE Certificate
Drouin Secondary School
HLTAD009/10/11
First Aid Cert
Cert III Allied Health Assistance
Tafe Gippsland
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