Charlotte Baker
Brisbane,QLD
Summary
Creative professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrates strong adaptability and the ability to thrive under pressure, effectively enhancing brand presence. Possesses exceptional interpersonal skills and a strong work ethic, excelling in both team environments and independent roles. Committed to continuous learning and quickly mastering new skills to navigate challenges successfully.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Furneaux Tavern
Lady Barron, TAS
10.2024 - 04.2025
- Maintained cleanliness in dining areas and restrooms throughout tavern.
- Operated cleaning equipment for efficient surface sanitation.
- Managed waste disposal and recycling processes per health standards.
- Conducted inventory checks of cleaning supplies; reported shortages promptly.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Ensured all public spaces remained presentable to enhance guest satisfaction.
- Sanitized high-touch surfaces, including doorknobs and light switches, using approved supplies.
Customer Care Representative
Kiely Plumbing
Burnie, TAS
03.2024 - 06.2024
- Assisted customers with plumbing inquiries and service requests, ensuring thorough support.
- Managed incoming calls and promptly responded to customer emails for efficient communication.
- Recorded customer information accurately in company database to maintain data integrity.
- Collaborated with technicians to efficiently schedule service appointments based on customer needs.
- Resolved customer complaints by identifying issues and offering effective solutions promptly.
- Maintained up-to-date knowledge of plumbing products and services for informed assistance.
- Processed payments securely for services rendered while handling billing inquiries professionally.
- Developed creative solutions to resolve complex problems quickly while minimizing costs.
Executive Assistant
Your Nurse Australia
Manly, NSW
10.2023 - 02.2024
- Assisted in preparing reports and presentations for internal meetings.
- Organized office supplies to optimize availability for daily operations.
- Supported onboarding processes for new hires to facilitate seamless integration.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Developed filing systems to enhance document retrieval efficiency.
- Maintained confidential records related to executive operations with utmost discretion.
- Monitored incoming emails, ensuring timely responses and effective communication.
- Scheduled travel arrangements for executives, ensuring compliance with company policies.
Compliance Specialist
Your Nurse Australia
Manly, NSW
08.2022 - 09.2023
- Evaluated compliance with healthcare regulations and internal policies.
- Conducted audits to identify compliance gaps and risks.
- Prepared detailed reports on compliance findings for management review.
- Collaborated with nursing staff to ensure adherence to established protocols.
- Maintained accurate documentation of compliance activities and training sessions.
- Monitored updates from regulatory bodies to ensure ongoing compliance readiness.
- Developed training programs for employees on new laws and company policies.
Education
High School Diploma -
Oxley High School
Tamworth, NSW12-2020
Diploma of Creative Arts And Health -
University of Tasmania
TASSkills
- Communication and interpersonal skills
- Multitasking and organization
- Reliability and punctuality
- Health and safety compliance
- Confidentiality awareness
- Schedule flexibility
- Problem-solving
- Verbal and written communication
- Time management
- Conflict resolution
- Attention to detail
- Team collaboration
- Customer service
Affiliations
- Artist
- Model
Certification
- Full driver's license
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Care Representative
Furneaux Tavern
10.2024 - 04.2025
Customer Care Representative
Kiely Plumbing
03.2024 - 06.2024
Executive Assistant
Your Nurse Australia
10.2023 - 02.2024
Compliance Specialist
Your Nurse Australia
08.2022 - 09.2023
High School Diploma -
Oxley High School
Diploma of Creative Arts And Health -
University of Tasmania
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