Charlotte Bartholomew
Beacon Hill
Summary
Customer service and operations professional with an interest in events and marketing prepared to excel in a dynamic environment. Proven track record of enhancing customer experience and operational efficiency. Strong focus on collaboration and adaptability ensures reliable performance in changing conditions. Skilled in data analysis, process improvement, and effective communication.
Previous experience as an assistant manager with a proven track record in staff supervision and customer relations. Highly skilled in organising schedules and assigning tables, enhancing service delivery and operational efficiency. Adept at driving team success and optimising business management practices. Passionate about fostering a collaborative and innovative work environment. Instrumental in assisting the development of new food and beverage items.
Overview
4
4
years of professional experience
Work History
Customer Service and Dispatch Assistant
Alana Maria Jewellery
11.2024 - Current
- Coordinated with warehouse staff to ensure efficient parcel deliveries, enabling timely departures.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organisation.
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
- Supported dispatch team in resolving issues promptly, minimising delays and disruptions in service delivery.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
- Provided exceptional customer service to clients by addressing inquiries or concerns promptly and professionally.
Assistant Manager
Fratelli Fresh, Pacific Concepts
03.2023 - 05.2024
- Manage cash intake and deposits, ensuring accuracy and reducing discrepancies
- Managed approximately 30 incoming calls, and emails per day from customers
- Coordinate and delegate staff schedules for optimal service coverage
- Provide direct customer assistance, adapting to needs and preferences
- Conduct inventory counts, verify stock, and forecast needs
- Maintain restaurant cleanliness and a welcoming environment
- Enhanced cash management processes, reducing errors and improving efficiency
- Developed new drinks and assisted with food selection for menu updates
Supervisor
Fratelli Fresh, Pacific Concepts
11.2022 - 03.2023
- Managed daily operations, ensuring team efficiency and high customer satisfaction
- Implemented training programs, boosting staff performance and morale
- Resolved conflicts and issues promptly, maintaining a positive work environment
- Monitored inventory and supply levels, reducing waste and optimizing costs
Waitress/Main Bartender
Fratelli Fresh
11.2022 - 02.2023
- Ensured customer satisfaction through timely table check-ins, leading to increased repeat business
- Good knowledge of classic cocktails and local beers
- Processed transactions efficiently using cash registers and credit card machines
- Maintained clean and stocked server areas, enhancing overall service efficiency
- Greeted customers, discussed specials, and took drink orders, boosting daily sales
- Applied extensive knowledge of beverages to upsell items, exceeding sales targets
- Boosted customer satisfaction through proactive table management and upselling, driving increased referrals and walk-in business
- Maintained comprehensive knowledge of menu items, wine pairings, and beverage options to enhance customer experience and maximize sales
Membership and Ticketing Intern
GWS Giants
05.2022 - 11.2022
- Assisted with ticket sales for game days, resulting in increased attendance and revenue
- Engaged with members about membership options and renewals, enhancing customer satisfaction
- Communicated effectively with superiors, ensuring smooth operations and clear directives
- Contributed to group discussions to improve ticket sales strategies, leading to measurable results
- Supported event planning and promotion, boosting event participation and visibility
Learn to Swim Instructor
Northern Beaches Council
02.2021 - 05.2022
- Taught daily swim instruction to students varying in ages and skill levels
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Took notes strengths and weaknesses of each child in class to track progress
- Maintained control and safety of class and kept children in flotation always within arm's reach
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students
- Prepared equipment before each class class and stored items promptly after classes
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions
- Minimized injury risks by advising clients about form and proper clothing
- Helped students of different abilities levels boost health with skill-adjusted classes
Education
Bachelor of Business in Sports Management - Sports Management
International College of Management
Sydney, NSW11.2023
High School Diploma - undefined
Hillston Central School
Hillston, NSW11.2020
Cert II - Hospitality
Hillston Central School
Hillston, NSW11.2019
Skills
- Customer Service
- Staff Management
- Multitasking
- Prioritisation
- Organisational Skills
- Supply Chain Management
- Business Management
- Staff Supervision
- Cost Control
- Customer Relations
- Team Leadership
- Problem Solving
- Time Management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Scheduling expertise
- Team collaboration
- Dispatching procedures
References
Hale Genc, Pacific Concepts
Jess Charbel, Giants Netball
Chloe Ekenburg, Alana Maria
Timeline
Customer Service and Dispatch Assistant
Alana Maria Jewellery
11.2024 - Current
Assistant Manager
Fratelli Fresh, Pacific Concepts
03.2023 - 05.2024
Supervisor
Fratelli Fresh, Pacific Concepts
11.2022 - 03.2023
Waitress/Main Bartender
Fratelli Fresh
11.2022 - 02.2023
Membership and Ticketing Intern
GWS Giants
05.2022 - 11.2022
Learn to Swim Instructor
Northern Beaches Council
02.2021 - 05.2022
Bachelor of Business in Sports Management - Sports Management
International College of Management
High School Diploma - undefined
Hillston Central School
Cert II - Hospitality
Hillston Central School
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