Charlotte Bartholomew
Beacon Hill
Summary
Customer service and operations professional with an interest in events and marketing prepared to excel in a dynamic environment. Proven track record of enhancing customer experience and operational efficiency. Strong focus on collaboration and adaptability ensures reliable performance in changing conditions. Skilled in data analysis, process improvement, and effective communication.
Previous experience as an assistant manager with a proven track record in staff supervision and customer relations. Highly skilled in organising schedules and assigning tables, enhancing service delivery and operational efficiency. Adept at driving team success and optimising business management practices. Passionate about fostering a collaborative and innovative work environment. Instrumental in assisting the development of new food and beverage items.
Overview
3
3
years of professional experience
Work History
Customer Service and Dispatch Assistant
Alana Maria Jewellery
11.2024 - Current
- Managed customer inquiries via phone, email, and live chat, ensuring a high level of satisfaction and prompt issue resolution with a customer-centric approach.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organisation.
- Inventory Management using internal systems.
- Provided administrative support to the dispatch team, including maintaining organised documentation systems for easy reference.
- Supported dispatch team in resolving issues promptly, minimising delays and disruptions in service delivery.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
- Handled returns, exchanges, and warranty claims using Loop with a focus on customer satisfaction and retention.
- Understanding of e-commerce platforms (Shopify, Loop and Gorgias)
- Coordinated and processed customer orders, ensuring timely and accurate dispatch of jewellery products.
- Social Media Engagement -assisting with community management responding to all comments on social media and maintaining a positive and professional online presence.
- Managed wholesale accounts and communicated effectively with retail partners to ensure product availability and timely shipments.
- Assisted in building strong relationships with key wholesalers, providing product information and addressing any concerns or inquiries.
- Coordinated bulk orders and special pricing, ensuring the profitability and growth of the wholesale division on shopify
Assistant Manager
Fratelli Fresh, Pacific Concepts
03.2023 - 05.2024
- Manage cash intake and deposits, ensuring accuracy and reducing discrepancies
- Managed approximately 30 incoming calls, and emails per day from customers
- Coordinate and delegate staff schedules for optimal service coverage
- Provide direct customer assistance, adapting to needs and preferences
- Conduct inventory counts, verify stock, and forecast needs
- Maintain restaurant cleanliness and a welcoming environment
- Enhanced cash management processes, reducing errors and improving efficiency
- Developed new drinks and assisted with food selection for menu updates
Supervisor
Fratelli Fresh, Pacific Concepts
11.2022 - 03.2023
- Managed daily operations, ensuring team efficiency and high customer satisfaction
- Implemented training programs, boosting staff performance and morale
- Resolved conflicts and issues promptly, maintaining a positive work environment
- Monitored inventory and supply levels, reducing waste and optimizing costs
Membership and Ticketing Intern
GWS Giants
05.2022 - 11.2022
- Assisted with ticket sales for game days, resulting in increased attendance and revenue
- Engaged with members about membership options and renewals, enhancing customer satisfaction
- Communicated effectively with superiors, ensuring smooth operations and clear directives
- Contributed to group discussions to improve ticket sales strategies, leading to measurable results
- Supported event planning and promotion, boosting event participation and visibility
Education
Bachelor of Business in Sports Management - Sports Management
International College of Management
Sydney, NSW11.2023
High School Diploma - undefined
Hillston Central School
Hillston, NSW11.2020
Cert II - Hospitality
Hillston Central School
Hillston, NSW11.2019
Skills
- Customer Service
- Staff Management
- Multitasking
- Prioritisation
- Organisational Skills
- Supply Chain Management
- Business Management
- Staff Supervision
- Cost Control
- Customer Relations
- Team Leadership
- Problem Solving
- Time Management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Scheduling expertise
- Team collaboration
- Dispatching procedures
References
Hale Genc, Pacific Concepts
Jess Charbel, Giants Netball
Chloe Ekenburg, Alana Maria
Timeline
Customer Service and Dispatch Assistant
Alana Maria Jewellery
11.2024 - Current
Assistant Manager
Fratelli Fresh, Pacific Concepts
03.2023 - 05.2024
Supervisor
Fratelli Fresh, Pacific Concepts
11.2022 - 03.2023
Membership and Ticketing Intern
GWS Giants
05.2022 - 11.2022
Bachelor of Business in Sports Management - Sports Management
International College of Management
High School Diploma - undefined
Hillston Central School
Cert II - Hospitality
Hillston Central School
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