Charlotte Bowden
TULLY,QLD
Summary
I have 7 years of experience in administrative roles where I developed a strong foundation in handling diverse administrative tasks with precision, efficiency, and confidentiality. I am proficient in Microsoft Office applications and have always proved to be a fast learner whenever faced with new or unfamiliar tasks or software.
Overview
21
21
years of professional experience
Work History
Retail Assistant
Mamma Mia Active
01.2022 - Current
- Greet customers, help locate merchandise, and suggest suitable options
- Stock merchandise, clearly labeling items, and arranging according to size or color
- Receiving new stock into system
- Use POS system to process sales, returns, and gift card activations
Retail Assistant
The Health Nook
04.2021 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Operating cash register (Square Point of Sale)
- Preparation of in-house products, such as body scrubs
Administration Officer
Mackays Banana Marketing
09.2011 - 04.2013
- Preparing delivery paperwork for banana loads using MYOB
- Accounts receivable (MYOB)
- Liaising with banana growers & buyers, and transport companies daily via phone and email
- Spreadsheet maintenance for stock distribution, paperwork records, and custom sheets for various needs
Payroll Officer
Mackay Estates
10.2010 - 09.2011
- Inductions of new staff members including safety induction and collecting relevant paperwork
- Payroll data entry and processing for 300-400 employees to comply with predetermined company guidelines
- Entered time records into computer system and made adjustments to create accurate database for payroll processing functions
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Liaised with staff supervisors
- Balanced and submitted superannuation payments
- Balanced and submitted payroll tax payments
- Assisted with processing of Workcover claims
- Assisted in accounts payable department
- Registered transactions and data on accounting database (MYOB) to track history and safeguard information
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Reconciled purchase orders with invoices and receipts
Administration Assistant
Tully Canegrowers
01.2007 - 01.2010
- Daily reconciliation and banking of all monies collected from Tully Mitre 10 and Canegrowers office
- Reception duties - Answered multi-line phone, routed calls and delivered messages
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Responded to inbound inquiries regarding accounts and payments
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Typing letters, reports, documents as required by the General Manager
- Drafted agendas and generated documents for board meetings
- Payroll duties:
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
Receptionist
LJ Hooker
01.2006 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Preparing sales contracts
- Prepared and maintained accurate property listings, sales contracts and closing documents
- Completed Certificate III in Business Administration via traineeship
Thuringowa Deli Assistant
IGA
01.2005 - 01.2006
- Serving customers
- Ordering stock
- Answering phone calls
Checkout Operator
Supa IGA
01.2003 - 01.2004
- Serving customers
- Answering phone calls
Education
Bachelor of Health Science - Nutrition & Exercise
University of South Australia
Diploma of Health Science - Health Sciences
Torrens University
06.2021
Certificate III in Business Administration - Business Administration
Tafe Queensland
04.2007
Skills
- Administering Payroll
- Accounts Payable and Accounts Receivable
- Account Reconciliation
- Office Administration
- Telephone Reception
- Mail Handling
- Telephone Skills
- Spreadsheet Tracking
Timeline
Retail Assistant
Mamma Mia Active
01.2022 - Current
Retail Assistant
The Health Nook
04.2021 - 12.2021
Administration Officer
Mackays Banana Marketing
09.2011 - 04.2013
Payroll Officer
Mackay Estates
10.2010 - 09.2011
Administration Assistant
Tully Canegrowers
01.2007 - 01.2010
Receptionist
LJ Hooker
01.2006 - 01.2007
Thuringowa Deli Assistant
IGA
01.2005 - 01.2006
Checkout Operator
Supa IGA
01.2003 - 01.2004
Bachelor of Health Science - Nutrition & Exercise
University of South Australia
Diploma of Health Science - Health Sciences
Torrens University
Certificate III in Business Administration - Business Administration
Tafe Queensland
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