Charlotte Boyd

• Co-developed a trauma-informed 10-week program based in evidence, aimed at educating and providing support to children for emotional regulation, psychoeducation, and handling grief and trauma.
• Adapted program to suit the needs and levels of individuals from 6-18 years old.
• Worked within Western Sydney primary and high schools to co-facilitate group-sessions.
• Observed behaviors during group activities and referred on participants who would benefit from individual sessions with a psychologist.
• Created a positive environment by modeling appropriate behaviour expectations for participants, and encouraged team building through games and activities.
• Collected and scored data (i.e., SDQ's, K10+, K5) administered at the beginning and end of the program.

Primary Roles/Achievements:

• Observed licensed psychologists during client sessions and assessments to gain practical insight into clinical psychology
• Maintained strict confidentiality and adhered to ethical guidelines at all times when observing and discussing client cases
• Gained firsthand experience in the administration of the WAIS-IV
• Received exposure to different client presentations and gained a deeper understanding of the therapeutic process through training in counselling and session planning
• Assisted psychologists in the case formulation process and helped develop treatment plans
• Actively engaged in the learning process by asking questions and seeking clarification from the psychologist
• Assisted in the development of educational materials and resources for patients, such as reinforcement charts and graded exposure hierarchies
• Joined group supervision meetings in order to assist psychologists in questions they have from their own caseloads.

Primary Roles/Achievements:

• Handled sensitive and emotional patient enquiries with empathy and professionalism, prioritising client comfort and safety
• Worked in a client-facing role in a private psychology practice
• Regularly contacted clients over the phone and in-person, and kept organised notes of client phone calls
• Maintained a professional demeanor at all times while in the clinic, including appropriate dress and punctuality.
• Facilitated the booking process of IQ assessments, ASD assessments, and ADHD assessments, among others
• Liaised with other health professionals to deliver quality care to our clients
• Worked collaboratively a close knit team of psychologists, physiotherapists, and an NDIS support coordinator
• Gained a thorough understanding of the operations of a psychology clinic, and assisted clients on their journey from consultation to termination
• Received awards for going above and beyond for clients and for exemplifying commendable values

Primary Roles/Achievements:

• Worked alongside individuals with mental and physical health conditions, including social anxiety and autism, in their homes and in the community
• Collaborated with occupational therapists to implement exciting social activity programs within the Bella Vista facility aimed at helping clients build their independent living skills, such as cooking classes
• Provided personal care services, childcare services for clients
• Collaborated with families and caregivers to ensure their specific requirements and preferences were met
• Maintained accurate and detailed records of client interactions and progress notes, tracking client development and tailoring our support to their evolving needs
• Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.

Primary Roles/Achievements:

• Worked in a close-knit team to offer service and guidance to customers of all ages and lifestyles.
• Utilised well-developed social listening skills to interact with every customer and cater to their individual needs
• Built and maintained long-term relationships with team members and customers.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Maintained position throughout undergraduate degree, demonstrating excellent balance and time management.