Charlotte Boyes
Brisbane,QLD
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in customer service and cash handling. Mentored employees, enhanced team performance, and maintained composure in high-pressure situations. Demonstrated expertise in safety and emergency protocols, ensuring both customer and employee well-being. I have completed fire training and leadership transitions at McDonald's head office, also obtaining first aid and CPR certificates. I have also been trained on how to effectively keep operations running smoothly to keep customers satisfied with high-quality, efficient service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
12.2020 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Trained and mentored new employees to maximize team performance while working as a Crew Coach and Manager.
- Exercised composure under pressure and in escalated customer service scenarios.
- 3 years experience working in cafe including; preparing cafe food, taking caution in creating great coffee, and cleaning and preparing the coffee machines.
- Experience working in the kitchen, front counter and drive-thru stations and upholding high standards within procedures for a great customer experience.
- Experience handling cash, and completing cash procedures at the end of each shift including; counting deposits, and the McDonald's safe.
- Managed staff hiring, training and supervision.
- Handled emergencies with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
Education
Bachelor of Nursing - Health Sciences
Australian Catholic University
Brisbane, QLD12.2026
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Handling Customer Complaints
- Delegating Work
- Flexible Schedule
- Energetic and Enthusiastic
Certification
HLTAID011 Providing First Aid
HLTAID010 Providing basic emergency life support
HLTAID009 Provide cardiopulmonary resuscitation
McDonald's evacuation coordination instruction/first response evacuation certificate
Leadership transitions certificate
Timeline
Shift Manager
McDonald's
12.2020 - Current
Bachelor of Nursing - Health Sciences
Australian Catholic University
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