Charlotte Brooks
Gosnells,WA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Dome Cafe. Proven ability to thrive in high-pressure environments while maintaining attention to detail. Adept at cash handling and fostering positive guest experiences, contributing to enhanced customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Dome Cafe
10.2023 - 05.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Volunteer
Animal Protection Society
02.2024 - 10.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters to assist the animals in need
- Supported animal welfare, caring for animals
Front of House Employee
The Cheesecake Shop
01.2021 - 11.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Managed phone lines, taking and processing orders, and addressing any customer concerns with professionalism.
- Assisted bakers in decorating and icing cakes, cupcakes etc.
Education
Certificate II - Horticulture
South Metropolitan TAFE
Murdoch, WA11-2025
Certificate III - Hospitality
South Metropolitan TAFE
Bentley, WA11-2023
High School Diploma -
Lumen Christi College
Gosnells, WA10-2021
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Cash handling proficiency
- Attention to detail
- Table setting expertise
- Clear communication
Certification
- Hospitality Certificate 3
- Responsible Service of Alcohol (RSA)
- Barista HQ Training Course
Timeline
Volunteer
Animal Protection Society
02.2024 - 10.2024
Front of House Employee
Dome Cafe
10.2023 - 05.2025
Front of House Employee
The Cheesecake Shop
01.2021 - 11.2021
Certificate II - Horticulture
South Metropolitan TAFE
Certificate III - Hospitality
South Metropolitan TAFE
High School Diploma -
Lumen Christi College
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